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Saturday, May 16, 2026

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Tata Communications, NICE Partner to Deploy AI in Contact Centers Globally

Tata Communications and NICE team up to merge Kaleyra and CXone Mpower, creating AI-driven, hyper-personalized customer experiences across 190+ countries.

Is Securing Utility Communications Possible Beyond Consumer Apps?

Utility leaders shift from consumer messaging apps to secure, compliant platforms to protect sensitive communications and critical infrastructure.

Granite Telecommunications Inaugurates New Headquarters

Granite Telecommunications opens a new Quincy, MA headquarters with a cutting-edge Customer Service Center and advanced technologies to enhance customer support.

Maileroo Revolutionizes Business Communications with Real-Time Tracking Capabilities

In addition to faster email delivery times, Maileroo's solution also has real-time tracking capabilities so businesses know the immediate impact of their campaigns and...

Vodex Launches Vodex 2.0 Outbound Communications Platform

Vodex has launched Vodex 2.0, a new version of ots outbound communications platform, which allows companies to leverage generative artificial intelligence for calls to...

Sendbird integrates Meta’s Llama 2 LLM into its Communications Platform

Sendbird, a provider of a communications API platform for web and mobile apps, has integrated Llama 2, Meta's open-source large language model (LLM), into...

AI Search Has Overtaken SEO as Top B2B Channel: 10Fold

A new 10Fold report finds 52% of B2B tech marketers now rank AI search as their most effective content channel — but most content isn't ready for it.

The Workplace Has a Curiosity Problem: SurveyMonkey

SurveyMonkey's 2026 State of Curiosity report finds workplaces are systematically suppressing the one quality AI cannot replicate: genuine curiosity.

Jellyfish Names Stephanie Parry as UK&I Managing Director

Stephanie Parry succeeds Nick Fettiplace as Jellyfish's UK&I Managing Director, bringing client leadership experience from Mindshare, WPP, and three years at the agency.

Adobe Launches Agentic Platform Targeting Agency Workflows

With agencies racing to embed AI into their operations, Adobe is positioning itself as the infrastructure layer — and bringing most of the industry's major players along with it.

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