Tata Communications and NICE team up to merge Kaleyra and CXone Mpower, creating AI-driven, hyper-personalized customer experiences across 190+ countries.
Granite Telecommunications opens a new Quincy, MA headquarters with a cutting-edge Customer Service Center and advanced technologies to enhance customer support.
In addition to faster email delivery times, Maileroo's solution also has real-time tracking capabilities so businesses know the immediate impact of their campaigns and...
Vodex has launched Vodex 2.0, a new version of ots outbound communications platform, which allows companies to leverage generative artificial intelligence for calls to...
Sendbird, a provider of a communications API platform for web and mobile apps, has integrated Llama 2, Meta's open-source large language model (LLM), into...
Loyalty programs are missing the mark. New research reveals how recognition, not rewards, actually earns customer trust — and where brands get it wrong.
Retailers know what you bought. They rarely know why. A look at why asking customers directly may outperform tracking them — and rebuild trust along the way.
HubSpot's Aja Frost on why the website is now the last stop on the buyer journey, what AI has done to paid media, and the tension of selling AI to marketers.
