Soniox and Scribe have partnered to integrate Soniox’s speech recognition AI into Scribe’s platform for medical documentation.

Soniox provides useful drafts for all of Scribe’s users and can accommodate various medical specialties, accents, speakers, and recording environments.

“We are thrilled to see that our advancement in speech AI technology significantly increases the efficiency and accuracy of medical documentation, and we are seeing similar outcomes in other industries,” said Klemen Simonic, CEO of Soniox, in a statement.

“With these advancements, the productivity, profitability, and ability to care for patients have never been higher or more cost-effective for healthcare organizations,” said Mark Boyce, CEO of Scribe, in a statement.

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Messagepoint is enhancing its generative AI capabilities to further support organizations in creating communications that are easy for customers to understand in any language in an accessible way.

As part of its Intelligent Content Hub for customer communications management, Messagepoint’s AI-powered Assisted Authoring will now support translation into over 80 languages and suggest content rewrites to align communications with the ISO standard for plain language.

Messagepoint’s Assisted Authoring capabilities are governed by enterprise-grade controls that safely make it faster and easier for marketing and customer servicing teams to translate and optimize content, while still retaining complete control over the outgoing message.

“As organizations strive to make complex topics and communications more accessible, the time and effort to support multiple languages or rewrite communications using plain language principles can be prohibitive,” said Steve Biancaniello, founder and CEO of Messagepoint. “By leveraging generative AI in the controlled environment Messagepoint provides, organizations benefit from the speed and accuracy of AI-based translation and optimization without introducing risk. These capabilities represent a massive opportunity for organizations to better serve vulnerable populations and those with limited English proficiency.”

Plain language has been adopted by a wide range of industries and government agencies over the last three decades to make communications easier for the general public, vulnerable populations, and those with limited English proficiency to understand.

The ISO standard for plain language (ISO 24495-1) was published in June 2023, providing a definitive guideline for plain language principles. Messagepoint’s generative AI capabilities rewrite communications to align with the ISO standard by using familiar words and phrases, avoiding acronyms and jargon, using short, clear sentences and concise paragraphs, ordering content so the most important points appear first, using the active voice and personal pronouns, and using consistent headings to help introduce what comes next, according to the company.

Leveraging AI to support translation can greatly accelerate processes, reducing the cost and time required. Users of Messagepoint’s new translation feature will have the option to leverage capabilities based on either OpenAI or DeepL’s generative AI-based translation services from within the Messagepoint content hub.

Messagepoint’s Intelligent Content Hub offers a unique modular approach to content management that enables business users to manage content across all channels whether it is used in composed communications or delivered to a digital endpoint via headless APIs.

The solution enables the reuse of common content components and templates across communications, increasing the efficiency, speed and accuracy of content authoring, optimization, translation, and management.

Messagepoint’s proprietary AI engine, MARCIE (Messagepoint Advanced Rationalization and Content Intelligence Engine), powers its Assisted Authoring capabilities which include content optimization capabilities for reading levels, sentiment, plain language, brand and length, as well as translation, content similarity analysis, tagging and other key functions in its content hub.

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WooHoo is a Silicon Valley-based solution provider and the developer of WooHoo X-Series, an award-winning enterprise-grade voice AI assistant speaker for the luxury hospitality industry. The WooHoo Voice AI Assistant speakers (powered by Sound by JBL) combine a phone, alarm clock, speakers, tablets and voice assistant into an all-in-one device and brings the convenience of contactless in-room ordering and automation using voice and touch commands.

With a completely customizable interface, including preferred wake words, hotels can now personalize their branding and engagement. Guests can also use the multi-lingual touch commands to make requests, phone calls and check F&B menu digitally directly on the WooHoo device. It is integrated with more than 100+ hospitality and technology solutions, including property management systems, in-room automation, housekeeping, point of sales systems, PBX etc.

WooHoo has worked with Intel to optimize its text-to-intent classification with Intel oneAPI AI Analytics Toolkit which has led to faster performance/reduced latency on 3rd Generation Intel Xeon Scalable Processors in the cloud. WooHoo customers can now leverage these improvements and provide a better overall user experience.

Intel Corporation is a multinational technology company and one of the world’s largest semiconductor chip manufacturers. Intel is also involved in emerging technologies, including artificial intelligence, autonomous systems, and the Internet of Things (IoT). The company’s commitment to research and development has positioned it as a leader in the semiconductor industry.

“We are excited about this collaboration with Intel, an industry leader, creating world-changing technology that enables global progress and enriches lives,” said Sharan Bhinder, Chief Customer Success Officer at WooHoo. This strategic partnership in Generative AI, is a significant milestone for WooHoo as it propels Text-to-Intent Classification to new heights, delivering enhanced performance and reduced latency on 3rd Generation Intel Xeon Scalable Processors in cloud environments.

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Conversational artificial intelligence technology provider Cognigy launched AI Copilot, which uses conversational and generative AI to assist contact center agents.

AI Copilot includes the following capabilities:

• Identity Assist, which provides contextual handover tailored to each agent’s needs;
• Knowledge Assist, which surfaces vital information and knowledge sources in real time;
• Action Assist, which guides agents through complex processes for query resolution;
• Language Assist, which empowers agents to support customers in their native languages; and
• Wrap-Up Assist, which automates post-call busy work with one click.
  

“AI Copilot evolves agent assist from mere response suggestions to an all-rounded solution for elevating service agents’ performance, productivity, and overall job satisfaction,” said Philipp Heltewig, CEO and Co-founder of Cognigy, in a statement. “This isn’t just another enablement tool, it is a colleague and daily companion for agents, supercharging them with critical knowledge, skills, and resources they need to excel.”

AI Copilot can be onboarded with essential support knowledge and works seamlessly with any contact center and business system. It is fully customizable to enterprise processes and requirements and can handle sentiment analysis, data retrieval, task automation, and call summarization.

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