Kustomer launched KIQ Customer Assist featuring AI Responses, an enhanced chatbot powered by multiple engines, including OpenAI’s ChatGPT.

“We’re thrilled to once again push the boundaries of innovation with our new AI features. This advancement reinforces our dedication to empowering businesses in delivering effortless, exceptional customer experiences. We firmly believe that this revolutionary AI technology will transform how companies connect with their customers, fostering deeper, more personalized interactions,” said Brad Birnbaum, CEO and co-founder of Kustomer. 

KIQ Customer Assist leverages artificial intelligence language models to resolve customer issues with natural-language responses sourced from companies’ support content. It allows businesses to engage with customers across multiple channels, unlock personalized CRM data, and integrate conversation data from previously resolved interactions and external data sources.

The post Kustomer Unveils KIQ Customer Assist appeared first on MartechView.