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Martech
Adtech
Attribution
Campaign Orchestration
Customer Data Platform (CDP)
Email Marketing
Mobile and App Marketing
CX
Contact Center
Conversational AI
Customer Service
CX Metrics
Loyalty
Personalization and Privacy
People
Research
Playbooks
Reports
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What to Read Next
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Posts by Guru Hariharan
Guru Hariharan
5 POSTS
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CEO of CommerceIQ
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Martech
Why 2025’s Sales Surges Left Retailers Short in 2026
January 1, 2026
Campaign Orchestration
Black Friday Speed Demands AI, Not Dashboards
November 25, 2025
Campaign Orchestration
GenAI Search Is Rewriting the Shopper’s Playbook
November 11, 2025
Personalization and Privacy
Tariffs Test How Much Price Pain Shoppers Can Take
October 28, 2025
Loyalty
The Treat Economy: How Small Luxuries Boost Retail Returns
September 23, 2025
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