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Saturday, April 11, 2026
Giovanna B. Questioni has reshaped brands across three continents. Her message to leaders navigating disruption: the future belongs not to the fastest, but to the most coherent.

WHAT TO READ NEXT

Adtech

Martech
Latest

SEO Is Not Dead. But It No Longer Works Alone.

In the zero-click era, ranking on Google is no longer enough. The question is whether AI will reference you at all.

Merchandisers Are Drowning in Data and Still Flying Blind

AI helps merchandisers surface hidden winners, cut opportunity cost, and act on catalog signals before the window closes.

Dashboards Created Visibility, but They Didn’t Solve Commerce Execution

Brands are collecting more ecommerce data than ever — and acting on less of it. The gap between insight and execution is where market share is quietly being lost.

Where B2B Media Strategy Is Headed Next

Decision-makers don’t segment their attention the way marketers segment budgets. It’s time B2B media strategy caught up with how buyers actually work — and live.

Your Rebrand Is Failing. Have You Tried Listening?

Most rebrands fail not because of bad design, but wrong direction. WiseStamp's CMO on using AI as a listening engine — not a content machine.

Mobile and App Marketing

Campaign Orchestration

CX

People
Latest

The Organizations That Survive Disruption Never Had to Recover From It

Giovanna B. Questioni has reshaped brands across three continents. Her message to leaders navigating disruption: the future belongs not to the fastest, but to the most coherent.

AI Won’t Save Your Campaign. Your Taste Will.

Native Foreign's Nik Kleverov on why AI is production infrastructure, not a shortcut — and what the Carl's Jr. and Narcos campaigns taught him about creative judgment.

Your Homepage Isn’t the Front Door Anymore

Bloomreach CEO Raj De Datta on agentic commerce, AI-powered shopping, and why the future of retail will move beyond the traditional website.

Retail’s AI Reckoning Is About Revenue — Not Robots

AI is transforming retail customer experience from a cost center into a revenue engine, says Talkdesk’s Michael Klein, as brands rethink automation and loyalty.

News

Contact Center

Customer Experience
Latest

Merchandisers Are Drowning in Data and Still Flying Blind

AI helps merchandisers surface hidden winners, cut opportunity cost, and act on catalog signals before the window closes.

The Invisible Infrastructure Behind Every Great App

Users never think about what makes an app feel effortless. That is exactly the point.

Protecting Loyal Customers From Your Own Return Policies

Retailers tightening return policies to combat $850 billion in annual losses may be solving the wrong problem — and alienating the loyal customers they can least afford to lose.

Automated Recommendations Feel Like Surveillance

Personalized marketing builds loyalty — but one misread data point can cost you a customer forever. Here is where the line is, and how to avoid crossing it.

Conversational AI