How Predictive AI is Transforming the Retail Industry
Retailers are on the cusp of achieving true one-to-one personalization with predictive AI. This article explores how AI can deliver relevant content, boost customer...
All You Need To Know: Google’s Privacy Sandbox
Learn about what's happening to third-party cookie tracking on Chrome (and identifiers on Android) and about alternative routes to personalization.
Google’s Privacy Sandbox is a...
Demystifying Contact Center Metrics: A Guide to Boosting Customer Satisfaction
Confused by contact center metrics? This comprehensive guide explains key metrics, industry standards, and how to leverage data for better customer experiences.
The Gist
Elevating...
How AI and Data Analytics Are Transforming Customer Experience
Forget browsing! AI tailors customer journeys with personalized recommendations and 24/7 chat support & predicts customer needs for a loyalty boost. Learn how AI...
Beyond Engagement Rates: How AI Is Revolutionizing Pharma Marketing
Traditional pharma marketing tactics fall short in a data-driven world. AI unlocks real-time customer insights and personalized engagement for better HCP communication and patient...
The Evolution of the Contact Center to Knowledge Center
Frustrated with long hold times and scripted responses? Learn how contact centers evolve into knowledge centers, empowering customers and agents for a better service...
All You Need To Know: Contact Center as a Service (CCaaS)
Tired of expensive contact centers? Discover how CCaaS delivers a cost-effective, scalable solution for exceptional customer service.
In today's digital age, customer experience reigns supreme....
How Can Businesses Adapt to Changing Market Conditions?
A drastic reduction in media spending can decrease market visibility, resulting in a lower share of voice and, ultimately, a smaller market share. We...
From Contact to Knowledge Center – What’s Next?
From call centers to knowledge hubs, AI transforms customer service with self-service options and intelligent chatbots. The future holds personalized experiences, seamless omnichannel support,...
Beyond Rewards: Redesigning Loyalty Programs for the Modern Customer
Learn from Tim Hortons' loyalty program revamp and discover how to overcome common challenges loyalty programs face, including customer value, program complexity, and measurement.
Tim...
