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Sunday, September 13, 2026

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Delight.ai’s John Kim on Building an AI That Remembers

Delight.ai's John Kim on the line between an AI that delights and one that feels like surveillance — and how Trust OS keeps agents in check.

Talkdesk’s Munil Shah on Why “Humans vs. AI” Is the Wrong Fight

Munil Shah, Talkdesk's Product Chief on separating real agentic AI from marketing, the hybrid workforce, obsolete CX metrics, and shared accountability for AI decisions.

AI Should Remove Friction, Not Human Connection

Talkdesk's VP of AI, Pedro Andrade, on what's actually changed in contact center AI, the Klarna lesson, and why deployment strategy beats technology every time.

HubSpot’s Aja Frost on Marketing in the Age of AI Search

HubSpot's Aja Frost on why the website is now the last stop on the buyer journey, what AI has done to paid media, and the tension of selling AI to marketers.

The Hidden $71 Billion Crisis in Digital Advertising

Lunio CEO Nick Morley on why click fraud is the wrong frame, how AI automates bad decisions faster, and who benefits from the industry's silence.

Are We Using AI to Help Customers or Avoid Them?

Rodrigo Aviles on why CX is a mindset, not a department, what broke first at Hyundai, and the question no one in the audience ever asks, but should.

The CIO Who Says Governance Can Actually Speed Up AI

Optimizely's CIO makes the case that responsible AI isn't a brake on innovation — it's the only thing that makes innovation last.

The Organizations That Survive Disruption Never Had to Recover From It

Giovanna B. Questioni has reshaped brands across three continents. Her message to leaders navigating disruption: the future belongs not to the fastest, but to the most coherent.

AI Won’t Save Your Campaign. Your Taste Will.

Native Foreign's Nik Kleverov on why AI is production infrastructure, not a shortcut — and what the Carl's Jr. and Narcos campaigns taught him about creative judgment.

Your Homepage Isn’t the Front Door Anymore

Bloomreach CEO Raj De Datta on agentic commerce, AI-powered shopping, and why the future of retail will move beyond the traditional website.

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