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“Automation Is Not the Goal, It Is Just a Tool,” Says Olga Guseva

“Automation Is Not the Goal, It Is Just a Tool,” Says...

What is the key to redesigning customer experiences in a changing world? Author and CX expert Olga Guseva shares insights on how to speak...
Revolutionizing Customer Service: AI, Skills, Design

Contact Centers Should Focus on Upskilling Agents for Tier 2 Roles

Customer service expert Mike Aoki discusses the impact of Generative AI on Tier 1 support, new skills agents need, and the importance of human-centered...
Interview with Andy Hermo, CCO at iSeatz

Leveraging Data and Innovation to Drive Loyalty in Travel

Andy Hermo, Chief Commercial Officer at iSeatz, discusses travel loyalty, data security, and future industry trends. Discover how iSeatz personalizes experiences to drive customer...
Q&A with Jeff Zotara, Chief Marketing Officer at Arrivia

Is Your Redemption Program Meeting Consumer Needs?

Arrivia's CMO Jeff Zotara discusses evolving consumer preferences in travel loyalty programs and Arrivia's innovative strategies for success, including flexible currencies and AI-powered tools. Arrivia's...
Moira Dorsey, Head of Qualtrics XM Institute

What Happens After a Bad Experience

Explore the nuances of customer experiences with Moira Dorsey, Head of Qualtrics XM Institute. Learn about the impact of negative experiences on loyalty and...
Top 30 Women in Marketing: Innovation, Leadership, and Impact

Top 30 Women in Marketing: Innovation, Leadership, and Impact

Meet 30 extraordinary women who are redefining marketing! From brand storytelling to data mastery, these leaders are shaping the industry's future. Join us in...
TodayPay Reimagines Refunds: A Disruptive Approach to Financial Innovation

TodayPay Reimagines Refunds: A Disruptive Approach to Financial Innovation

Explore TodayPay’s groundbreaking concept of Refunds as a Service and its impact on financial behaviors. Learn about their tailored MarTech stack, data-driven personalization, and...
Raul Guillermo Amigo, Future & Experience Designer)

Designing the Future: From Design Foundations to Disruptive Innovations

Design shaping future experiences with AI, VR, and human-centered approaches for intuitive and ethical tech. In conversation with Raul Guillermo Amigo, a seasoned Experience and...
Marie-Lou Penin, Head of Marketing at DanAds

Using AI and Data to Personalize, Not Invade

Marie-Lou Penin, Head of Marketing at DanAds, discusses her journey in global marketing, DanAds' recent achievements, and the evolving landscape of advertising strategies. Marie-Lou Penin...
Lisa Loftis, Principal Product Marketer, Global Customer Intelligence Practice at SAS)

Cracking Tomorrow’s CX Code

Data-driven marketing secrets: Decode customer journeys, understand data governance, and overcome cultural hurdles for a customer-centric future. Lisa Loftis, Principal Product Marketer at SAS, boasts...

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