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Friday, April 17, 2026
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CATEGORY

Loyalty

Loyalty

Protecting Loyal Customers From Your Own Return Policies

Scott Gifis -
Retailers tightening return policies to combat $850 billion in annual losses may be solving the wrong problem — and alienating the loyal customers they can least afford to lose.
Loyalty

The Treat Economy: How Small Luxuries Boost Retail Returns

Guru Hariharan -
As shoppers favor small indulgences over big splurges, the rising “treat economy” can help retailers capture loyalty and margin this holiday season.
Loyalty

Can AI in Retail Win Trust Before It Loses Customers?

Stamatis Astra -
As AI reshapes retail, trust is now the true currency. Learn how brands can implement ethical AI to enhance customer loyalty—not risk it.
Loyalty

Rewriting the Rules: Gen Z, Authenticity, and the Future of Loyalty

Khushbu Raval -
Explore how Gen Z is reshaping brand loyalty with its demands for authenticity, sustainability, and personalized experiences. Learn how businesses, especially in travel, are adapting.
Loyalty

Personalized Travel Rewards: The Key to Customer Loyalty

Jeff Zotara -
The impact of personalized travel rewards on customer loyalty, emphasizing AI's role in creating tailored experiences and enhancing lifetime value.
Loyalty

From Legacy to LaaS: The Evolution of Loyalty Programs

Elizabeth Giuffrida -
Learn how Loyalty-as-a-Service (LaaS) transforms traditional loyalty programs, offering businesses greater flexibility, personalization, and scalability to boost customer engagement.
Loyalty

Beyond Rewards: Redesigning Loyalty Programs for the Modern Customer

Khushbu Raval -
Learn from Tim Hortons' loyalty program revamp and discover how to overcome common challenges loyalty programs face, including customer value, program complexity, and measurement. Tim...
Loyalty

Loyalty and Data: Building Trust in Privacy

Kaumudi Kashikar Gurjar -
Data privacy regulations and consumer concerns challenge traditional marketing methods. Learn how loyalty programs and first-party data can help brands connect with customers, personalize...
Loyalty

Personalized Experiences Key to Success in Fragmented Landscape

Kumar Gandharv -
Learn how to create a winning loyalty program in today's competitive market. Unify customer data, personalize experiences, and leverage technology responsibly to drive engagement...
Loyalty

How Brands are Building Deeper Connections with Intelligent Rewards

Ahana Basu -
Ditch the points and cards! Modern loyalty programs use AI and data to personalize rewards and build emotional connections with customers. Discover the future...
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