Designing AI That Feels Human—Without Crossing the Line
Olga Khryapchenkova of NIO on emotional AI, safety-first design, and building culturally aware in-cabin assistants.
CX Is Noisy. Human Connection Cuts Through
An in-depth conversation with Adrian Swinscoe on CX myths, agentic AI, and why trust, outcomes, and human connection will define customer experience in 2026.
Human-in-the-Loop Isn’t a Crutch. It’s the Safety Net.
Talkdesk’s Kevin McNulty on why AI isn’t a magic fix for CX—and what real transformation will require in 2026 and beyond.
MartechView 2025 Contributors: Shaping the Future of Marketing
Join us in celebrating the industry’s brightest minds. Our 2025 contributors are here to guide you through the latest trends in marketing and CX, including generative AI and personalization.
Why ‘Customer-Centricity’ is the Wrong Question (and What Leaders Should Ask...
Ron Kaufmann challenges the myth of customer-centricity, urging leaders to ask better questions about value, culture, and the future of service.
The Spotify of Food? How Noahs Plans to Rewrite Retail, Restaurants,...
CEO Daniel Baven says food service is heading for its “iPhone moment.” Retailers will become kitchens, restaurants will become experiences—and the entire food economy will shift to an IP-powered platform.
Edition 3: Sharp Minds Decoding Tech’s Next Wave
Explore MartechView’s expert lineup sharing insights on AI, data, CX, and the future of marketing innovation.
Agile Marketers Win: Elizabeth Maxson on AI, Composability and Creativity
Elizabeth Maxson reveals how AI-driven composable content empowers marketers to scale personalization and spark creativity in 2025.
Is MarTech Headed for a Great Merger or Splintered Future? Scott...
Scott Brinker on if AI brings MarTech consolidation or deeper fragmentation, and what it means for leadership, innovation, and the new rules of marketing.
How is AI Reshaping MarTech for a Privacy-First Future?
Dean de la Pena on how Resonate's AI transforms martech with privacy-first identity, deep psychographics, and adaptable data stacks for compliant personalization at scale.
