Customers Trust You, Not Your AI. Here’s Why.
Qualtrics 2026 report finds AI, personalization, and privacy gaps erode trust, showing CX improvements alone aren’t enough to retain customers.
Is the Future of Personalization About More Data, or Smarter Data?
Marketing’s next leap isn’t about more data—it’s about the right data. Precision over volume drives trust, intent-driven engagement, and real results.
The Treat Economy: How Small Luxuries Boost Retail Returns
As shoppers favor small indulgences over big splurges, the rising “treat economy” can help retailers capture loyalty and margin this holiday season.
Using Behavioral Data to Drive Authentic Customer Relationships in a Digital...
Discover how behavioral data helps brands move beyond personalization to build genuine, trust-driven customer relationships in a digital-first world.
Can Marketers Personalize Without Invading Privacy?
Marketers seek a balance between ethical personalization, data security, and AI-reshaped marketing approaches without crossing privacy boundaries.
How CPG Leaders Used AI to Boost Prime Day Sales
CPG leaders harnessed AI-driven, real-time bidding to boost Prime Day sales, focusing on incremental growth and smart spend, not just bigger budgets.
Vodafone’s Big Bet: Can Commercialized Shared Services Redefine Telco?
Vodafone partners with Accenture to commercialize shared services, aiming to drive growth, boost efficiency, and redefine the future of telecom.
Can AI Finally Fix the Travel Planning Mess?
Conversational and agentic AI are transforming travel planning from scattered apps to a single, intelligent interface for personalized, seamless trips.
The Attention Equation: Shifting Focus from Quantity to Quality
McKinsey’s “Attention Equation” urges media leaders to shift focus from quantity to quality of attention—unlocking deeper engagement and smarter monetization.
Can AI in Retail Win Trust Before It Loses Customers?
As AI reshapes retail, trust is now the true currency. Learn how brands can implement ethical AI to enhance customer loyalty—not risk it.
