Vodafone’s Big Bet: Can Commercialized Shared Services Redefine Telco?
Vodafone partners with Accenture to commercialize shared services, aiming to drive growth, boost efficiency, and redefine the future of telecom.
WhatsApp for Business: Beyond Messaging to Customer Engagement
Discover how WhatsApp evolved into a vital business tool. Learn to leverage its features, AI automation, and rich messaging for enhanced customer engagement and satisfaction.
Automate Customer Service: 6 Reasons to Invest in AI
Discover how customer service automation can improve efficiency, reduce costs, enhance CX, and empower your agents. Learn why investing in AI-powered solutions is essential for modern businesses.
How Can Businesses Adapt to Changing Market Conditions?
A drastic reduction in media spending can decrease market visibility, resulting in a lower share of voice and, ultimately, a smaller market share. We...
All You Need to Know: Live Commerce
Unlock the secrets of live commerce! This guide explores this captivating blend of live streaming and online shopping, revealing its benefits, types, future potential,...
The Price of a Frown: Bad Customer Experiences Cost Businesses Billions
Inflation, low morale among frontline workers, and a reluctance of consumers to give feedback contribute to a 19% increase in lost revenue.
Remember that time...
Why Investing in AI for Customer Service is a Win-Win
How AI-powered contact centers deliver ROI through better customer experiences, operational efficiency, and long-term growth.
From McDonald’s to Nike, Brands Embrace Customer Control
Self-service isn’t a solo ride. Brands are empowering users with tools to carry them through the buying journey at their own pace.
Looking back to...
Buy Online, Regret Later? Unraveling the Logistical Nightmare of BORIS Returns
Online returns drowning your business? Explore tech solutions to conquer "Buy Online, Return In-Store" chaos, boost efficiency, and slash waste.
For companies, the shirt, the...
What’s Your Chatbot’s Intent?
Chatbots lacking an intent-based structure often produce imprecise or unrelated responses, potentially overlooking the context and theme of the issue.
Customer feedback and service can...
