Personalized Experiences Key to Success in Fragmented Landscape
Learn how to create a winning loyalty program in today's competitive market. Unify customer data, personalize experiences, and leverage technology responsibly to drive engagement...
How Brands are Building Deeper Connections with Intelligent Rewards
Ditch the points and cards! Modern loyalty programs use AI and data to personalize rewards and build emotional connections with customers. Discover the future...
All You Need to Know: Live Commerce
Unlock the secrets of live commerce! This guide explores this captivating blend of live streaming and online shopping, revealing its benefits, types, future potential,...
The Price of a Frown: Bad Customer Experiences Cost Businesses Billions
Inflation, low morale among frontline workers, and a reluctance of consumers to give feedback contribute to a 19% increase in lost revenue.
Remember that time...
Why Investing in AI for Customer Service is a Win-Win
How AI-powered contact centers deliver ROI through better customer experiences, operational efficiency, and long-term growth.
Hyper-Personalization: The Key to Winning Customer Hearts (and Wallets)
"Dear Valued Customer." AI is ushering in the era of hyper-personalization! Learn how brands leverage data and AI to deliver 1:1 experiences that win...
Can AI Predict Your Every Move?
AI tailors your world, predicting every desire... but at what cost? Explore the dark side of personalization.
Building Lasting Customer Relationships in the Humanized Age of CX
Human Connections Drive CX! Go beyond metrics with CX expert Dennis Wakabayashi. Learn key steps, bridge EX and CX, and build an agile CX strategy for lasting customer relationships.
What Factors Are Responsible for Reducing Customer Churn Rates?
With the uncertainties in the market post-lockdown, customer trust saw a drastic change. Explore how 10,000 US consumers responded and how AI is helping...
From McDonald’s to Nike, Brands Embrace Customer Control
Self-service isn’t a solo ride. Brands are empowering users with tools to carry them through the buying journey at their own pace.
Looking back to...
