The Evolution of the Contact Center to Knowledge Center
Frustrated with long hold times and scripted responses? Learn how contact centers evolve into knowledge centers, empowering customers and agents for a better service experience.
All You Need To Know: Contact Center as a Service (CCaaS)
Tired of expensive contact centers? Discover how CCaaS delivers a cost-effective, scalable solution for exceptional customer service.
How Can Businesses Adapt to Changing Market Conditions?
A drastic reduction in media spending can decrease market visibility, resulting in a lower share of voice and, ultimately, a smaller market share. We...
From Contact to Knowledge Center – What’s Next?
From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.
Beyond Rewards: Redesigning Loyalty Programs for the Modern Customer
Learn from Tim Hortons' loyalty program revamp and discover how to overcome common challenges loyalty programs face, including customer value, program complexity, and measurement.
Tim...
Loyalty and Data: Building Trust in Privacy
Data privacy regulations and consumer concerns challenge traditional marketing methods. Learn how loyalty programs and first-party data can help brands connect with customers, personalize...
Personalized Experiences Key to Success in Fragmented Landscape
Learn how to create a winning loyalty program in today's competitive market. Unify customer data, personalize experiences, and leverage technology responsibly to drive engagement...
How Brands are Building Deeper Connections with Intelligent Rewards
Ditch the points and cards! Modern loyalty programs use AI and data to personalize rewards and build emotional connections with customers. Discover the future...
All You Need to Know: Live Commerce
Unlock the secrets of live commerce! This guide explores this captivating blend of live streaming and online shopping, revealing its benefits, types, future potential,...
The Price of a Frown: Bad Customer Experiences Cost Businesses Billions
Inflation, low morale among frontline workers, and a reluctance of consumers to give feedback contribute to a 19% increase in lost revenue.
Remember that time...
