What’s New On The CX Book Shelf?
In a world where customer loyalty and satisfaction reign supreme, here’s a list of the top 10 books on customer experience (CX) written by...
Generative AI Differentiates High-performing Revenue Organizations
The 2023 State of Revenue Enablement study shows that the use of Generative AI is being prioritized by high-performing revenue organizations to automate manual...
Are Personalization Strategies Holding You Back?
In conversation with Sarah Cascone, Bluecore's Vice President of Marketing, we explore ways to address common challenges marketers encounter while implementing personalization strategies.
What’s Your Emotional Loyalty Score?
To foster emotional loyalty, the team needs to do more than make their clients feel appreciated, content and valued.
The best brands have one thing...
What’s Your Chatbot’s Intent?
Chatbots lacking an intent-based structure often produce imprecise or unrelated responses, potentially overlooking the context and theme of the issue.
Customer feedback and service can...
The Golden Ticket of Customer Service, Please
Beyond serving as a means for customer support representatives to log calls, ticketing systems expedite call handling, reducing wait times for routing tickets to...
Designing Conversations For AI-enabled CX
Using human-centered design to create automated interactions and conversations ensures customers’ needs aren’t sidelined by efficiency & cost-cutting concerns.
5 Best Practices for Ultimate CX
The ultimate goal is to consistently deliver extraordinary customer experiences that attract and retain loyal customers while driving business growth.
Your customers have always been...
