You Need To Unlock GenAI’s Full Potential For Business Growth
Forrester's recent report insights reveal the pivotal role of Gen AI, from reshaping interactions to offering a roadmap for sustained competitive advantage.
Growth strategies that...
Mastering LTV: Data Analytics and Attribution
Sue Azari, an E-commerce industry consultant at AppsFlyer, discusses various strategic touchpoints to elevate user experience within the mobile commerce sector.
Planning early for peak...
Conversational Analytics Fuel Responsive, Adaptive Contact Centers
Conversational analytics will transform contact centers by enabling companies to act immediately on insights from every interaction.
Customers Prefer Cheap Options Over Fast Shipping This Holiday Season
The 2023 Holiday Consumer Spending survey shows that customers are still weary of inflation and concerned about receiving value for money.
Ankura Consulting, a global...
What’s New On The CX Book Shelf?
In a world where customer loyalty and satisfaction reign supreme, here’s a list of the top 10 books on customer experience (CX) written by...
Generative AI Differentiates High-performing Revenue Organizations
The 2023 State of Revenue Enablement study shows that the use of Generative AI is being prioritized by high-performing revenue organizations to automate manual...
Are Personalization Strategies Holding You Back?
In conversation with Sarah Cascone, Bluecore's Vice President of Marketing, we explore ways to address common challenges marketers encounter while implementing personalization strategies.
What’s Your Emotional Loyalty Score?
To foster emotional loyalty, the team needs to do more than make their clients feel appreciated, content and valued.
The best brands have one thing...
What’s Your Chatbot’s Intent?
Chatbots lacking an intent-based structure often produce imprecise or unrelated responses, potentially overlooking the context and theme of the issue.
Customer feedback and service can...
The Golden Ticket of Customer Service, Please
Beyond serving as a means for customer support representatives to log calls, ticketing systems expedite call handling, reducing wait times for routing tickets to...
