What’s Your Chatbot’s Intent?
Chatbots lacking an intent-based structure often produce imprecise or unrelated responses, potentially overlooking the context and theme of the issue.
Customer feedback and service can...
The Golden Ticket of Customer Service, Please
Beyond serving as a means for customer support representatives to log calls, ticketing systems expedite call handling, reducing wait times for routing tickets to...
Designing Conversations For AI-enabled CX
Using human-centered design to create automated interactions and conversations ensures customers’ needs aren’t sidelined by efficiency & cost-cutting concerns.
5 Best Practices for Ultimate CX
The ultimate goal is to consistently deliver extraordinary customer experiences that attract and retain loyal customers while driving business growth.
Your customers have always been...
