Sprinklr Reveals Gap Between CX Confidence and Reality
Sprinklr research shows brands overestimate CX trust—consumers report inconsistent experiences, highlighting opportunities for AI-driven improvements.
Stravito Launches AI Personas to Speed Market Insights
Stravito AI Personas lets brands test ideas with dynamic consumer profiles, accelerating insight-to-action and boosting innovation efficiency.
Publica Powers Samsung Ads for Superior CTV Revenue
Publica and Samsung Ads expand partnership, enhancing CTV ad experience, boosting revenue, and delivering seamless streaming for 88M+ users.
Phrase Unveils New AI Translation and Collaboration Tools
Phrase launches AI Translation Agent, real-time collaboration in Phrase Studio, and smarter integrations to speed global content workflows.
Zeta Global to Acquire Marigold’s Enterprise Software
Zeta Global acquires Marigold’s enterprise software business for $325M, expanding scale, reach, and loyalty offerings with AI-driven marketing power.
Talkdesk Deepens Microsoft Partnership for CX
Talkdesk integrates with Microsoft Teams and is now available in the Azure Marketplace, enhancing collaboration, AI automation, and customer experience efficiency.
OpenAI Launches ChatGPT Instant Checkout with Etsy
Users can now buy directly from Etsy and Shopify via ChatGPT, with seamless checkout and no extra fees for shoppers.
Eagle Eye Launches Smart Rewards for Real-Time Loyalty
Smart Rewards lets retailers deliver instant, personalized loyalty and incentives at checkout, scaling across channels with speed and precision.
Blazeo Launches Hybrid Voice AI for Faster, Smarter Calls
Blazeo Voice AI blends real-time conversational AI with live agents, delivering instant, empathetic, and scalable customer interactions across industries.
MartechView Joins Conversational AI & Customer Experience Summit as a Media...
The 4th Annual Conversational AI & Customer Experience Summit Europe will take place in Munich, Germany, on November 5-6, 2025. Discover the latest in AI-driven engagement, chatbots, and generative AI innovations.
