Children’s Toys Raise Data Privacy Concerns
A new study reveals the privacy risks associated with smart toys, highlighting the need for stricter data protection measures. Learn how popular toys like the Toniebox and Tiptoi collect and transmit children's data.
Glance Partners with Five9 for Guided CX
Glance, a leader in Guided CX, has partnered with Five9. Glance is now available on the Five9 CX Marketplace, enabling Five9 users to join customers in real-time, collaborative online sessions.
Boost.ai Goes Live on Salesforce AppExchange
Boost.ai joins Salesforce AppExchange, empowering businesses with hyper-personalized customer experiences at scale. Its generative-first approach combines safety with AI power, driving 90% resolution rates.
Sobot’s AI Agent Gets a Major Upgrade
Sobot is set to launch its upgraded AI Agent in September. The AI Agent offers advanced features, including voice calling, email ticketing, and enhanced language understanding. It's designed to provide a more humanized and efficient customer experience.
Zoom Lands Largest-Ever Contact Center Deal
Zoom has secured its largest-ever contact center deal, underscoring its growing market presence and strong customer appeal. The unnamed company chose Zoom's top-tier CCaaS package, citing its architecture, roadmap, and AI capabilities.
8×8 Thrives in Midmarket CCaaS with 35% YoY Growth
8×8 has experienced significant growth in midmarket CCaaS deals, driven by its focus on customer-centric innovation and tailored solutions. The vendor has seen a 35% increase in deals with enterprises having 250+ contact center agents.
Zendesk Expands Meta Partnership with Launch of Outbound Messaging App
Zendesk has partnered with Meta to launch Relay, a new outbound messaging app that allows businesses to proactively engage with customers on WhatsApp and SMS.
Mars to Acquire Kellanova: A Snacking Powerhouse
Mars is set to acquire Kellanova, the parent company of popular brands like Cheez-It and Pop-Tarts. This acquisition strengthens Mars' position in the snacking market.
Walmart’s Ad Business Booms with 30% Growth
Walmart Connect, Walmart's ad platform, has seen significant growth. Learn how the retailer is expanding its ad offerings and driving revenue through in-store and offsite channels.
Lee Kum Kee’s Spicy Twist: Targeting Gen Z
Lee Kum Kee is launching a new campaign to attract younger consumers with a "Sriracha-Cha Slide" remix and collaborations with rising artists.
