Pindrop Launches Pulse Inspect to Fight Deepfakes in Media
Pindrop's Pulse Inspect detects AI-generated speech in audio files with 99% accuracy, helping media outlets combat misinformation and protect their credibility.
86% of Shoppers Don’t Want In-store Voice Assistants
New PYMNTS Intelligence research reveals that while consumers embrace voice AI for online shopping, they prefer human interaction in physical stores.
Interactions Launches AI-powered Task Orchestration
Interactions introduces Task Orchestration, an AI-powered solution that automates customer service tasks, improves agent efficiency, and enhances customer satisfaction.
PolyAI Teams Up with AWS for Next-Gen Voice AI
PolyAI and AWS join forces to accelerate enterprise adoption of generative voice AI in contact centers. Leveraging Amazon SageMaker and Bedrock, PolyAI delivers lifelike voice assistants at scale.
Qualtrics Earns FedRAMP for AI-powered CX Analytics
Qualtrics achieves FedRAMP Moderate authorization for its conversational analytics and NLP capabilities, enabling federal agencies to harness AI for improved customer experiences.
ServiceNow and Boomi Join Forces for AI-powered Transformation
ServiceNow and Boomi partner to deliver AI-powered self-service solutions, enhancing customer experiences and driving operational efficiency.
Box and Slack: AI-powered Productivity Boost
Box and Slack deepen their partnership, bringing Box AI directly into Slack for seamless collaboration and insights. Discover how this integration can transform your workflow.
ON24 Integrates with 6sense
ON24 and 6sense partner to deliver hyper-personalized B2B experiences. Combine first-party engagement data with intent data to drive engagement and revenue.
Salesforce Unveils My Service Journey
Salesforce launches My Service Journey to simplify product discovery for Service Cloud. The tool helps contact centers maximize platform potential and drive efficiency.
Salesforce to Acquire Unified Omnichannel Retail Platform
Salesforce strengthens its retail offerings with the acquisition of PredictSpring. The move aims to enhance the customer experience by integrating physical and digital shopping.
