Vonage to Launch Enhanced Noise Cancellation
Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center.
Vonage, a global leader in cloud communications helping businesses accelerate their...
GoTo’s AI Innovations and 60+ Product Enhancements
GoTo significantly enhances overall experience and productivity for businesses and employees with new AI assistants, real-time translation tools, enterprise application integrations, and more.
GoTo, the company...
Solera’s XpertCX: Advancing Automotive with BPO Solutions
Strategic Expansion: The Company Announces Jacksonville Office Opening to Bolster XpertCX Solutions Suite's Growth.
Solera, the global leader in vehicle lifestyle management, introduced its BPO...
Talkdesk Enhances Partnership with Verint
Verint Open Platform, which has best-of-breed workforce management, broadens Talkdesk offerings for contact centers with access to robust, scalable capabilities through Talkdesk CX Cloud.
Talkdesk,...
SuccessKPI Unveils AI-Powered Zoom Contact Center Data Solution
Out-of-the-box enterprise reporting helps supercharge insights.
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider and a leader of the current...
Braze Unveils AI Features for Marketing
Expanded Sage AI by Braze Offering, Including 'AI Item Recommendations,’ Increases Personalization and Decreases Time to Purchase.
Braze, the leading customer engagement platform that empowers...
Google’s Privacy Sandbox Impact on Apps
Privacy Sandbox raises challenges for advertising on Android devices quite different from the challenges presented to the Chrome browser.
Mobile advertising underwent an upheaval when...
Beef ‘O’ Brady’s Enhances Customer Experience
The family restaurant chain uses PAR Technology to bring together ordering, dining in, loyalty perks, and data.
“We were looking for a seamless customer journey...
Google SGE Threatens Brand Search: Study
Among the findings, 91.4% of all search queries triggered SGE; Quora was a big winner, and paid search ads appeared 50% of the time.
According...
Zoom and Avaya Partner for Enhanced Collaboration
Avaya selects Zoom‘s AI-powered collaboration platform, Zoom Workplace, to integrate with Avaya’s Communication and Collaboration Suite to help enterprises reimagine teamwork.
Today, Zoom and Avaya...
