Contact Centers Should Focus on Upskilling Agents for Tier 2 Roles
Customer service expert Mike Aoki discusses the impact of Generative AI on Tier 1 support, new skills agents need, and the importance of human-centered...
Leveraging Data and Innovation to Drive Loyalty in Travel
Andy Hermo, Chief Commercial Officer at iSeatz, discusses travel loyalty, data security, and future industry trends. Discover how iSeatz personalizes experiences to drive customer...
Is Your Redemption Program Meeting Consumer Needs?
Arrivia's CMO Jeff Zotara discusses evolving consumer preferences in travel loyalty programs and Arrivia's innovative strategies for success, including flexible currencies and AI-powered tools.
Arrivia's...
What Happens After a Bad Experience
Explore the nuances of customer experiences with Moira Dorsey, Head of Qualtrics XM Institute. Learn about the impact of negative experiences on loyalty and...
Top 30 Women in Marketing: Innovation, Leadership, and Impact
Meet 30 extraordinary women who are redefining marketing! From brand storytelling to data mastery, these leaders are shaping the industry's future. Join us in...
TodayPay Reimagines Refunds: A Disruptive Approach to Financial Innovation
Explore TodayPay’s groundbreaking concept of Refunds as a Service and its impact on financial behaviors. Learn about their tailored MarTech stack, data-driven personalization, and...
Designing the Future: From Design Foundations to Disruptive Innovations
Design shaping future experiences with AI, VR, and human-centered approaches for intuitive and ethical tech.
In conversation with Raul Guillermo Amigo, a seasoned Experience and...
Using AI and Data to Personalize, Not Invade
Marie-Lou Penin, Head of Marketing at DanAds, discusses her journey in global marketing, DanAds' recent achievements, and the evolving landscape of advertising strategies.
Marie-Lou Penin...
Cracking Tomorrow’s CX Code
Data-driven marketing secrets: Decode customer journeys, understand data governance, and overcome cultural hurdles for a customer-centric future.
Lisa Loftis, Principal Product Marketer at SAS, boasts...
Designer Decodes the Future: AI, 3D & VR – Tools or...
Dive into Davide Colla's creative process and advice for aspiring designers! A glimpse into the future of business and design!
Davide Colla embodies the spirit...
