The Crucial Balance Between Consistency and Flexibility in CX
From Bruce Temkin’s beginnings as an engineer in submarine missile systems to spearheading Six Sigma projects at GE, Temkin's unexpected career trajectory shaped his...
Measuring CX for Success: Are You Missing the Mark?
Explore agile branding with Greg Kihlström, Speaker, Author, and Advisor at The Agile Brand. Gain insights into Martech, AI, sustainability, and F1000 brand challenges...
Creating Customer Journey Maps is Akin to Charting a Treasure Map
Mike Wittenstein, from exchange student to global consultant, seamlessly blends storytelling with deep CX insights as a virtual speaker.
Mike Wittenstein’s journey is a captivating...
Bridge, Don’t Divide: Navigating Generational Customer Differences
Discover how to navigate generational differences, balancing automation with human connection for 21st-century customer experiences.
Joseph Michelli, the CEO of The Michelli Experience, is a...
Service in US Call Centers Need a ‘Ring’ of Greater Improvement
"Call centers are more alike than they are different. We all claim to provide top-notch quality services and solutions, and even though I have...
In Conversation with Inclusive Marketing Strategist Michelle Ngome
Consumers want brands to do more than just show what society is like right now. They want companies to help move society forward.
For example,...
Top US Contact Center Experts Reshaping Customer Service
Explore the expertise of the top 15 contact center leaders in the US, as they navigate the dynamic landscape, blending technology and strategic consulting...
New York’s Top 20 CMOs: Spearheading Martech Strategies in Leading Brands
Explore the forefront of martech in New York City with the Top 20 CMOs from reputed brands, shaping excellence in every marketing strategy.
New York,...
California’s Top 20 CX Leaders: Driving Experiences in Leading Brands
In California, a state known for its innovation, diversity, and unparalleled business landscape, the significance of effective CX leadership cannot be overstated.
SuperPhone’s CEO Ryan Leslie on Winning Gen Z Customers
According to Ryan Leslie, when attempting to capture Gen Z's attention, brands often err by attempting to appear "cool" without genuine authenticity. Gen Z,...
