Cracking Tomorrow’s CX Code
Data-driven marketing secrets: Decode customer journeys, understand data governance, and overcome cultural hurdles for a customer-centric future.
Lisa Loftis, Principal Product Marketer at SAS, boasts...
Designer Decodes the Future: AI, 3D & VR – Tools or...
Dive into Davide Colla's creative process and advice for aspiring designers! A glimpse into the future of business and design!
The Crucial Balance Between Consistency and Flexibility in CX
From Bruce Temkin’s beginnings as an engineer in submarine missile systems to spearheading Six Sigma projects at GE, Temkin's unexpected career trajectory shaped his...
Measuring CX for Success: Are You Missing the Mark?
Explore agile branding with Greg Kihlström, Speaker, Author, and Advisor at The Agile Brand. Gain insights into Martech, AI, sustainability, and F1000 brand challenges...
Creating Customer Journey Maps is Akin to Charting a Treasure Map
Mike Wittenstein, from exchange student to global consultant, seamlessly blends storytelling with deep CX insights as a virtual speaker.
Mike Wittenstein’s journey is a captivating...
Bridge, Don’t Divide: Navigating Generational Customer Differences
Discover how to navigate generational differences, balancing automation with human connection for 21st-century customer experiences.
Joseph Michelli, the CEO of The Michelli Experience, is a...
Service in US Call Centers Need a ‘Ring’ of Greater Improvement
Pablo Paz Hernández, Founder & CEO of Interactive Contact Center and Co-Founder & CEO of Hubely, gives us an overview of the state of US contact centers.
In Conversation with Inclusive Marketing Strategist Michelle Ngome
Consumers want brands to do more than just show what society is like right now. They want companies to help move society forward.
For example,...
Top US Contact Center Experts Reshaping Customer Service
Explore the expertise of the top 15 contact center leaders in the US, as they navigate the dynamic landscape, blending technology and strategic consulting...
New York’s Top 20 CMOs: Spearheading Martech Strategies in Leading Brands
Explore the forefront of martech in New York City with the Top 20 CMOs from reputed brands, shaping excellence in every marketing strategy.
