Service in US Call Centers Need a ‘Ring’ of Greater Improvement
Pablo Paz Hernández, Founder & CEO of Interactive Contact Center and Co-Founder & CEO of Hubely, gives us an overview of the state of US contact centers.
In Conversation with Inclusive Marketing Strategist Michelle Ngome
Consumers want brands to do more than just show what society is like right now. They want companies to help move society forward.
For example,...
Top US Contact Center Experts Reshaping Customer Service
Explore the expertise of the top 15 contact center leaders in the US, as they navigate the dynamic landscape, blending technology and strategic consulting...
New York’s Top 20 CMOs: Spearheading Martech Strategies in Leading Brands
Explore the forefront of martech in New York City with the Top 20 CMOs from reputed brands, shaping excellence in every marketing strategy.
California’s Top 20 CX Leaders: Driving Experiences in Leading Brands
In California, a state known for its innovation, diversity, and unparalleled business landscape, the significance of effective CX leadership cannot be overstated.
SuperPhone’s CEO Ryan Leslie on Winning Gen Z Customers
According to Ryan Leslie, when attempting to capture Gen Z's attention, brands often err by attempting to appear "cool" without genuine authenticity. Gen Z,...
Marketers Who Engage in the OTT Industry Have Tremendous Opportunities
With over 30 years of experience in the sports, digital and media industry, Rick Allen, CEO of ViewLift discusses how fan experience is changing...
Customer Access Strategy is The Core That Shapes Technology
Brad Cleveland, a global customer strategy and management expert discusses the challenges of customer service and the necessary technological investments.
In the contact center industry,...
Are You Connecting Feedback To The Real Experience?
Debbie Braney, Glassbox's Vice President of Marketing, deciphers the customer feedback puzzle and delves into effective strategies for showcasing the impact of data-driven approaches...
AI is The Competitive Edge You Need, Says Rodger Werkhoven of...
Rodger Werkhoven, Independent Creative Director at OpenAI and Executive Creative Director at iO discusses the role of Generative AI in the marketing industry.
OpenAI continues...
