All You Need To Know: Contact Center as a Service (CCaaS)
Tired of expensive contact centers? Discover how CCaaS delivers a cost-effective, scalable solution for exceptional customer service.
How Can Businesses Adapt to Changing Market Conditions?
A drastic reduction in media spending can decrease market visibility, resulting in a lower share of voice and, ultimately, a smaller market share. We...
AI and Automation to Transform the Telecoms Industry and Impact Society
AI and automation reshape the telecommunications industry, enhancing customer service, operational efficiency, and sustainability. Explore these technologies' impact on society and telecom companies' future.
The...
What Happens After a Bad Experience
Explore the nuances of customer experiences with Moira Dorsey, Head of Qualtrics XM Institute. Learn about the impact of negative experiences on loyalty and...
From Contact to Knowledge Center – What’s Next?
From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.
Top 30 Women in Marketing: Innovation, Leadership, and Impact
Meet 30 extraordinary women who are redefining marketing! From brand storytelling to data mastery, these leaders are shaping the industry's future. Join us in...
How Martech Businesses Can Win Over Buyers with Impactful Messaging
Explore the future of MarTech with Alex Abbott, the Bearded Sales Guy. Gain insights on navigating industry disruption, fostering trust, and driving sustainable growth...
TodayPay Reimagines Refunds: A Disruptive Approach to Financial Innovation
Explore TodayPay’s groundbreaking concept of Refunds as a Service and its impact on financial behaviors. Learn about their tailored MarTech stack, data-driven personalization, and...
Beyond Rewards: Redesigning Loyalty Programs for the Modern Customer
Learn from Tim Hortons' loyalty program revamp and discover how to overcome common challenges loyalty programs face, including customer value, program complexity, and measurement.
Tim...
Brand Profile: CleverTap – The Platform For Any Mobile App
CleverTap uses AI to personalize experiences across channels, helping businesses like Domino's and Sony boost engagement and revenue. Learn how they rose from a...
