All You Need To Know: The History of E-commerce
From early EDI to mobile boom and AI insights, explore the evolution of E-commerce and prepare for the next wave of innovations transforming how...
Hyper-Personalization: The Key to Winning Customer Hearts (and Wallets)
"Dear Valued Customer." AI is ushering in the era of hyper-personalization! Learn how brands leverage data and AI to deliver 1:1 experiences that win...
Measuring CX for Success: Are You Missing the Mark?
Explore agile branding with Greg Kihlström, Speaker, Author, and Advisor at The Agile Brand. Gain insights into Martech, AI, sustainability, and F1000 brand challenges...
Can AI Predict Your Every Move?
AI tailors your world, predicting every desire... but at what cost? Explore the dark side of personalization.
Building Lasting Customer Relationships in the Humanized Age of CX
Human Connections Drive CX! Go beyond metrics with CX expert Dennis Wakabayashi. Learn key steps, bridge EX and CX, and build an agile CX strategy for lasting customer relationships.
Creating Customer Journey Maps is Akin to Charting a Treasure Map
Mike Wittenstein, from exchange student to global consultant, seamlessly blends storytelling with deep CX insights as a virtual speaker.
Mike Wittenstein’s journey is a captivating...
What Factors Are Responsible for Reducing Customer Churn Rates?
With the uncertainties in the market post-lockdown, customer trust saw a drastic change. Explore how 10,000 US consumers responded and how AI is helping...
From McDonald’s to Nike, Brands Embrace Customer Control
Self-service isn’t a solo ride. Brands are empowering users with tools to carry them through the buying journey at their own pace.
Looking back to...
CES 2024: The Future Is Here, and It’s Looking Bright
Forget flying cars (for now). These are the innovative products, prototypes, and ideas that truly grabbed our attention at CES 2024, showcasing the future...
Buy Online, Regret Later? Unraveling the Logistical Nightmare of BORIS Returns
Online returns drowning your business? Explore tech solutions to conquer "Buy Online, Return In-Store" chaos, boost efficiency, and slash waste.
For companies, the shirt, the...
