All You Need To Know: Google Duplex
We’re far from creating AI that can pass the Turing test. In fact, automated phone systems are still struggling to recognize simple words and...
Bridge, Don’t Divide: Navigating Generational Customer Differences
Discover how to navigate generational differences, balancing automation with human connection for 21st-century customer experiences.
Joseph Michelli, the CEO of The Michelli Experience, is a...
Service in US Call Centers Need a ‘Ring’ of Greater Improvement
"Call centers are more alike than they are different. We all claim to provide top-notch quality services and solutions, and even though I have...
All You Need To Know: Customer Effort Score (CES)
There are various ways to understand how customers feel about your business, most of them coming down to delivering a simple survey.
CDP vs. MDM: Optimal Data Solutions for CX and ROI
Explore the role of CDPs in establishing a unified database, aggregating customer interactions, and streamlining data for improved customer experience and increased return on...
In Conversation with Inclusive Marketing Strategist Michelle Ngome
Consumers want brands to do more than just show what society is like right now. They want companies to help move society forward.
For example,...
The Great Retail Tech Land Grab
How brick-and-mortar stores use acquisitions to stay ahead in the digital age.
In the not-so-distant future, the retail landscape has undergone a significant shift. Amazon's...
Optimizing Taxi App Success Through Programmatic Advertising
Leading transportation platforms such as Uber, Lyft, and Beat leverage geotargeting, geofencing, and other cutting-edge technologies strategically to boost revenue and enhance brand visibility.
Would...
Top 8 CDP Innovations in 2023 That Grabbed Attention
Customer Data Platform (CDP) market is forecasted to reach USD 19.7 Billion by 2027, encouraging technology partners to innovate their CDP tools. We’ve gathered...
Will AI-Powered Marketing Efforts Fuel the B2B Revenue Stream?
“Artificial Intelligence has been a great enabler for sales and marketing teams. We’re in an age where immense amounts of data is at our...
