Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution
Discover the limitations of NPS and how a comprehensive approach to customer feedback using AI and advanced analytics can drive business success.
From Legacy to LaaS: The Evolution of Loyalty Programs
Learn how Loyalty-as-a-Service (LaaS) transforms traditional loyalty programs, offering businesses greater flexibility, personalization, and scalability to boost customer engagement.
How the CrowdStrike Software Failure and Outage Disrupted CX
The recent global IT outage exposed critical vulnerabilities. Learn how businesses can build resilience and protect their reputation in the face of such crises.
Death of Third-Party Data: A New Era for Marketers
Oracle's exit from third-party advertising signals a major shift. Learn how to thrive in a cookie-less future with first-party data and AI-driven strategies.
AI Cold Emails: Hit or Miss?
Is AI-powered cold email the future of sales or a spammy nightmare? Learn from a real-world example and discover how to balance automation with human connection.
Top CCaaS Platforms to Transform Your CX
Whether addressing audience needs, introducing fresh customer service channels, navigating launch-driven demand spikes, or breaking into new regions, a robust CCaaS platform keeps you ahead in a fluid marketplace.
How Technology Can Revolutionize Talent Acquisition in Singapore
Singapore faces a talent crunch amidst a booming tech sector. Let's explore how a technology-enabled global workforce strategy can address this challenge and fuel innovation.
Google Rethinks Cookie Apocalypse: A New Approach to Online Advertising
Google scraps plans to kill cookies! Discover the new approach to online advertising that prioritizes privacy and explores what this means for advertisers.
Why Customer-centric GTM Strategies Win in Today’s B2B Landscape
Today's B2B buyers are in control. Learn how customer-centric strategies and go-to-market motions are key to winning deals in a competitive landscape.
New Bulk Email Sender Rules: How to Stay Out of the...
Google and Yahoo's new email authentication and unsubscribe rules impact bulk senders. Learn how to comply and avoid spam filters.
