Decoding B2C Marketing: Reach Today’s Savvy Consumers
Master the art of B2C marketing! Understand key differences between B2B and B2C, discover best practices and emerging trends to win over customers.
Conquer Customer Chaos: Optimize Your Contact Center Workflow
Frustrated by long wait times and unhappy customers? Discover how contact center workflow automation can streamline operations and boost CX.
The Email Marketing Renaissance: Beyond the Blast, Building Relationships
Learn how email marketing has evolved from mass blasts to personalized journeys. Discover the 6 stages to use email effectively and build customer relationships.
How Predictive Analytics and GenAI Drive Hyper-Personalized CX
Only with the “brain” provided by predictive and prescriptive analytics can GenAI offer a truly personalized service that will optimize the experience and improve loyalty, writes Avaya’s Tvrtko Stosic.
The Digital Banking Illusion: How to Avoid Marketing Disappointment
Digital banking often fails to deliver on its promises, leaving consumers frustrated. Let's explore the gap between expectation and reality in digital banking, offering insights for B2B marketers to avoid similar pitfalls and build lasting customer loyalty.
Martech Saturation: From Feast to Famine for Vendors
Martech market is saturated, leading to fewer net new deals. Vendors must focus on customer retention, innovation, partnerships, and customization to thrive in this "condiment phase" of the industry.
Forget the ESP! 4 Email Marketing Initiatives That Drive Real Growth
Struggling to get results from your email marketing? The problem might not be your ESP. Learn 4 core initiatives (segmentation, personalization, automation and design) to boost engagement and sales.
8 Top Contact Center Metrics You Need to Track for Exceptional...
Learn the top 8 contact center metrics you should track to measure and improve CX, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
The Personalization Revolution: Compliance and Customer Delight in the Age of...
Customers crave relevance, but privacy matters. Discover how AI personalizes experiences and how businesses can navigate data privacy regulations for growth.
Composable CDPs: The Marketer’s Secret Weapon for Data-driven Success
Ditch data silos & fragmented landscapes! Composable CDPs empower marketers with self-serve data and AI tools, boosting campaign velocity and customer insights.
