Beef ‘O’ Brady’s Enhances Customer Experience
The family restaurant chain uses PAR Technology to bring together ordering, dining in, loyalty perks, and data.
“We were looking for a seamless customer journey...
Leveraging Data and Innovation to Drive Loyalty in Travel
Andy Hermo, Chief Commercial Officer at iSeatz, discusses travel loyalty, data security, and future industry trends. Discover how iSeatz personalizes experiences to drive customer...
Understanding Composable Tech Stack
Google Cloud Next '23 spotlights composable tech stacks - the future of agile business applications built from modular components for faster development and innovation.
Google...
Beyond Engagement Rates: How AI Is Revolutionizing Pharma Marketing
Traditional pharma marketing tactics fall short in a data-driven world. AI unlocks real-time customer insights and personalized engagement for better HCP communication and patient...
Is Your Redemption Program Meeting Consumer Needs?
Arrivia's CMO Jeff Zotara discusses evolving consumer preferences in travel loyalty programs and Arrivia's innovative strategies for success, including flexible currencies and AI-powered tools.
Arrivia's...
The Evolution of the Contact Center to Knowledge Center
Frustrated with long hold times and scripted responses? Learn how contact centers evolve into knowledge centers, empowering customers and agents for a better service experience.
All You Need To Know: Contact Center as a Service (CCaaS)
Tired of expensive contact centers? Discover how CCaaS delivers a cost-effective, scalable solution for exceptional customer service.
How Can Businesses Adapt to Changing Market Conditions?
A drastic reduction in media spending can decrease market visibility, resulting in a lower share of voice and, ultimately, a smaller market share. We...
AI and Automation to Transform the Telecoms Industry and Impact Society
AI and automation reshape the telecommunications industry, enhancing customer service, operational efficiency, and sustainability. Explore these technologies' impact on society and telecom companies' future.
The...
What Happens After a Bad Experience
Explore the nuances of customer experiences with Moira Dorsey, Head of Qualtrics XM Institute. Learn about the impact of negative experiences on loyalty and...
