Can Logistics Innovate Fast Enough for E-commerce?
E-commerce is growing phenomenally, and the logistics industry has an opportunity to increase profitability and reduce freight spending by overcoming the challenges of moving...
The Crucial Balance Between Consistency and Flexibility in CX
From Bruce Temkin’s beginnings as an engineer in submarine missile systems to spearheading Six Sigma projects at GE, Temkin's unexpected career trajectory shaped his...
Why Investing in AI for Customer Service is a Win-Win
How AI-powered contact centers deliver ROI through better customer experiences, operational efficiency, and long-term growth.
All You Need To Know: The History of E-commerce
From early EDI to mobile boom and AI insights, explore the evolution of E-commerce and prepare for the next wave of innovations transforming how...
Hyper-Personalization: The Key to Winning Customer Hearts (and Wallets)
"Dear Valued Customer." AI is ushering in the era of hyper-personalization! Learn how brands leverage data and AI to deliver 1:1 experiences that win...
Measuring CX for Success: Are You Missing the Mark?
Explore agile branding with Greg Kihlström, Speaker, Author, and Advisor at The Agile Brand. Gain insights into Martech, AI, sustainability, and F1000 brand challenges...
Can AI Predict Your Every Move?
AI tailors your world, predicting every desire... but at what cost? Explore the dark side of personalization.
Building Lasting Customer Relationships in the Humanized Age of CX
Human Connections Drive CX! Go beyond metrics with CX expert Dennis Wakabayashi. Learn key steps, bridge EX and CX, and build an agile CX strategy for lasting customer relationships.
Creating Customer Journey Maps is Akin to Charting a Treasure Map
Mike Wittenstein, from exchange student to global consultant, seamlessly blends storytelling with deep CX insights as a virtual speaker.
Mike Wittenstein’s journey is a captivating...
What Factors Are Responsible for Reducing Customer Churn Rates?
With the uncertainties in the market post-lockdown, customer trust saw a drastic change. Explore how 10,000 US consumers responded and how AI is helping...
