From McDonald’s to Nike, Brands Embrace Customer Control
Self-service isn’t a solo ride. Brands are empowering users with tools to carry them through the buying journey at their own pace.
Looking back to...
CES 2024: The Future Is Here, and It’s Looking Bright
Forget flying cars (for now). These are the innovative products, prototypes, and ideas that truly grabbed our attention at CES 2024, showcasing the future...
Buy Online, Regret Later? Unraveling the Logistical Nightmare of BORIS Returns
Online returns drowning your business? Explore tech solutions to conquer "Buy Online, Return In-Store" chaos, boost efficiency, and slash waste.
For companies, the shirt, the...
All You Need To Know: Google Duplex
We’re far from creating AI that can pass the Turing test. In fact, automated phone systems are still struggling to recognize simple words and...
Bridge, Don’t Divide: Navigating Generational Customer Differences
Discover how to navigate generational differences, balancing automation with human connection for 21st-century customer experiences.
Joseph Michelli, the CEO of The Michelli Experience, is a...
Service in US Call Centers Need a ‘Ring’ of Greater Improvement
Pablo Paz Hernández, Founder & CEO of Interactive Contact Center and Co-Founder & CEO of Hubely, gives us an overview of the state of US contact centers.
All You Need To Know: Customer Effort Score (CES)
There are various ways to understand how customers feel about your business, most of them coming down to delivering a simple survey.
CDP vs. MDM: Optimal Data Solutions for CX and ROI
Explore the role of CDPs in establishing a unified database, aggregating customer interactions, and streamlining data for improved customer experience and increased return on...
In Conversation with Inclusive Marketing Strategist Michelle Ngome
Consumers want brands to do more than just show what society is like right now. They want companies to help move society forward.
For example,...
The Great Retail Tech Land Grab
How brick-and-mortar stores use acquisitions to stay ahead in the digital age.
In the not-so-distant future, the retail landscape has undergone a significant shift. Amazon's...
