AI Cold Emails: Hit or Miss?
Is AI-powered cold email the future of sales or a spammy nightmare? Learn from a real-world example and discover how to balance automation with human connection.
Top CCaaS Platforms to Transform Your CX
Whether addressing audience needs, introducing fresh customer service channels, navigating launch-driven demand spikes, or breaking into new regions, a robust CCaaS platform keeps you ahead in a fluid marketplace.
How Technology Can Revolutionize Talent Acquisition in Singapore
Singapore faces a talent crunch amidst a booming tech sector. Let's explore how a technology-enabled global workforce strategy can address this challenge and fuel innovation.
Google Rethinks Cookie Apocalypse: A New Approach to Online Advertising
Google scraps plans to kill cookies! Discover the new approach to online advertising that prioritizes privacy and explores what this means for advertisers.
Why Customer-centric GTM Strategies Win in Today’s B2B Landscape
Today's B2B buyers are in control. Learn how customer-centric strategies and go-to-market motions are key to winning deals in a competitive landscape.
New Bulk Email Sender Rules: How to Stay Out of the...
Google and Yahoo's new email authentication and unsubscribe rules impact bulk senders. Learn how to comply and avoid spam filters.
Decoding B2C Marketing: Reach Today’s Savvy Consumers
Master the art of B2C marketing! Understand key differences between B2B and B2C, discover best practices and emerging trends to win over customers.
Conquer Customer Chaos: Optimize Your Contact Center Workflow
Frustrated by long wait times and unhappy customers? Discover how contact center workflow automation can streamline operations and boost CX.
The Email Marketing Renaissance: Beyond the Blast, Building Relationships
Learn how email marketing has evolved from mass blasts to personalized journeys. Discover the 6 stages to use email effectively and build customer relationships.
How Predictive Analytics and GenAI Drive Hyper-Personalized CX
Only with the “brain” provided by predictive and prescriptive analytics can GenAI offer a truly personalized service that will optimize the experience and improve loyalty, writes Avaya’s Tvrtko Stosic.
