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CX

Your CX Partner Is a Revenue Engine. Treat It Like One.

Robin Jakobsen -
The tools, talent, and AI already exist to turn your CX partner into a revenue engine. The only thing standing in the way is an outdated mindset.
Martech

More Data Does Not Always Mean Better Communication

April Miller -
The competitive advantage no longer belongs to the company with the most data — it belongs to the one that communicates it most clearly.
Martech

Three Myths That Are Keeping Brands Away From AI

Paul Sobel -
Most brands already have what it takes to start using AI-powered marketing tools — they just don't know it yet.
Featured Posts

Push Notifications Are Broken. Here Is What Comes After Them

Eleanor Hecks -
As mobile users grow numb to the buzz and the badge, smart brands are learning that the best message is one that meets people where they already are.
Featured Posts

Is Your CRM Making Your Customer Service Worse?

Shakira Talbot -
Businesses across EMEA continue to invest in AI and CRM, yet customers remain on hold, repeat themselves, and leave dissatisfied. The issue lies not with the technology, but with the underlying systems supporting it.
Martech

Clarity Is Marketing’s Most Valuable Asset

Jen Jones -
Why the next generation of marketing systems is helping teams turn information into action — and why the best leaders are reframing the AI conversation entirely.
People

The Organizations That Survive Disruption Never Had to Recover From It

Khushbu Raval -
Giovanna B. Questioni has reshaped brands across three continents. Her message to leaders navigating disruption: the future belongs not to the fastest, but to the most coherent.
Adtech

SEO Is Not Dead. But It No Longer Works Alone.

Stamatis Astra -
In the zero-click era, ranking on Google is no longer enough. The question is whether AI will reference you at all.
Personalization and Privacy

Merchandisers Are Drowning in Data and Still Flying Blind

Zohar Gilad -
AI helps merchandisers surface hidden winners, cut opportunity cost, and act on catalog signals before the window closes.
Campaign Orchestration

Dashboards Created Visibility, but They Didn’t Solve Commerce Execution

Guru Hariharan -
Brands are collecting more ecommerce data than ever — and acting on less of it. The gap between insight and execution is where market share is quietly being lost.
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