Vista Equity partners to acquire EngageSmart
EngageSmart is being acquired by an affiliate of Vista Equity Partners for $4 billion.
EngageSmart, a provider of vertically tailored customer engagement software and integrated...
Seismic’s Fall 2023 Release adds Generative AI
Seismic Aura Copilot combines generative AI with Seismic data and business context.
Seismic introduced its Fall 2023 product release, which brings generative artificial intelligence-powered capabilities...
SurveyMonkey launches Build with AI
Build with AI is a survey creation feature powered by OpenAI's generative AI.
SurveyMonkey, a provider of online surveys and forms, launched Build with AI,...
SAP debuts CX Generative AI Capabilities
The new capabilities can be applied across the entire SAP CX portfolio.
SAP introduced generative artificial intelligence capabilities across the SAP Customer Experience portfolio, including...
InteliGems Labs unveils Odyssey LLM
Odyssey retains sensitive data in-house, shields proprietary insights, and thwarts breaches.
InteliGems Labs has released Odyssey, a private large language model (LLM) that enables businesses...
GoTo adds Security Features, Integrations, and AI Advancements
GoTo Resolve Asset Management protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets.
GoTo, a provider of solutions for IT management,...
Dialpad launches Custom AI Playbooks
Using Dialpad's generative AI model, Playbooks capture agent and customer responses on each call.
Dialpad has launched Custom AI Playbooks, a tool that provides real-time...
Contact Center Market Expected to increase by $161.73 Billion through 2027
Research firm Technavio expects the global contact center market to accelerate at a compound annual growth rate of 9.33 per cent and register an...
Cint adds Social Measurement to Lucid Impact Measurement
Lucid Impact Measurement by Cint offers a multi-step approach.
Cint, a research technology solutions provider, has added social platform measurement into its attitudinal measurement product,...
ARP Ideas partners with Trustpilot
ARP Ideas, an IT and digital transformation consultancy, has partnered with Trustpilot to launch a customer insight and CRM solution powered by Microsoft Dynamics...
