Verint’s open platform is designed with artificial intelligence (AI) and data at its core to orchestrate the new workforce of people and AI-powered bots working together seamlessly.
Verint announced the booking of a contract valued at more than $49 million from a US healthcare company to increase customer experience (CX) automation in their customer operations.
Verint’s open platform is designed with artificial intelligence (AI) and data at its core to orchestrate the new workforce of people and AI-powered bots working together seamlessly. Today, the Verint Open Platform enables brands to deploy more than 35 AI-powered bots at their own pace.
Rather than continuing to hire more people, brands can now leverage the Verint Open Platform to augment the human workforce and create additional work capacity and elevated customer experiences.
The healthcare company contract, which was on Verint’s fiscal fourth quarter roadmap, has a five-year term and includes new Verint solutions as well as an expansion of existing solutions already deployed by the customer. As part of the contract,
Verint will deploy 12 of its AI-powered bots such as: Real-Time Coaching Bots, Quality Bots, and the Interaction Wrap-up Bot, Agent Virtual Assistant Bot, Data Insights Bot, and Intent Discovery Bot.
