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Voice AI Is Quietly Replacing ‘Press 1 for Support’

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As AI voice agents handle millions of calls, businesses are replacing rigid phone menus with conversational systems that automate support and sales.
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Shein Moves to Acquire Sustainable Fashion Brand Everlane

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Shein has agreed to acquire Everlane, a deal that could reshape the future of sustainable fashion and global retail economics.
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Salesforce to Acquire Contentful in AI Content Push

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Salesforce plans to acquire Contentful, adding a native content layer to Agentforce and Customer 360 to power AI-driven customer experiences.
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Minecraft Launches First Affiliate Program With impact.com

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Minecraft has launched its first affiliate program with impact.com, enabling creators to earn revenue through performance-based partnerships.
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Half of Marketers Struggle to Execute Campaigns

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New research finds half of UK marketers rate campaign execution poorly, while a quarter lack visibility into marketing ROI.
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Consumers Demand Authentic Pride Support: Omnisend

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An Omnisend survey finds consumers value Pride Month participation, but expect brands to demonstrate genuine LGBTQ+ support year-round.
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Who Gets to Crawl Your Content? IAB Has an Answer.

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IAB Tech Lab releases new guidance on AI bot and crawler management, providing publishers with a framework for deciding who accesses their content and how.
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Sprinklr Buys ViralMoment to Read Video Like Text

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Sprinklr acquires ViralMoment's AI video intelligence to help brands decode TikTok, Reels, and YouTube — not just written customer feedback.
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Kopa.ai Raises €2M to Give E-commerce Teams an AI Operator

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Kopa.ai lands €2M seed funding to build an agentic AI platform that runs e-commerce operations — from campaigns to inventory — autonomously.
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Adzymic Launches AI Agent to Automate Ad Creation at Scale

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Singapore's Adzymic unveils AgenX, an agentic ad platform that generates brand-compliant creatives autonomously — with Cathay Pacific among early adopters.
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