Infosys will help Sally Beauty implement AI-driven IT transformation, improving efficiency, optimizing costs, and delivering exceptional customer experiences.
Infosys, a global leader in next-generation digital services and consulting, announced its strategic collaboration with Sally Beauty Holdings, Inc. (SBH), an American international specialty beauty retailer and distributor of professional beauty supplies. Driving enterprise-scale IT transformation, Infosys will implement best practices in IT operations to bring efficiencies through the optimization of IT service delivery.
Scott Lindblom, CIO, Sally Beauty, said, “We are excited to be collaborating with Infosys as we take SBH into the future by modernizing our IT service delivery and meeting the goals set by our ‘Fuel for Growth’ initiative. Embracing AI-amplified IT is a significant step forward for us in enabling us to, in turn, deliver exceptional experiences for our customers.”
The collaboration will also help SBH standardize and simplify their IT systems and services by implementing AI-driven hyper-automation. The transformation will enable SBH to activate enhanced IT services with 24/7 predictive and proactive monitoring.
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Karmesh Vaswani, EVP and Global Head of Consumer, Retail and Logistics, Infosys, said, “We are delighted to partner with Sally Beauty Holdings in their journey to embrace industry leadership and excellence in customer experience. Our assembly of Infosys Topaz applied AI assets, shaped from years of our global experience in the retail and consumer goods world, will help SBH to leapfrog ahead with an AI-first enterprise stack. Our collaboration exemplifies the commitment Infosys has to empowering businesses to accelerate their AI-led transformation while amplifying customer delight and operational efficiency.”
The project will consolidate numerous support services, drive process improvements and optimize costs over a five-year window.
