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Customer Experience (CX)

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Shein Moves to Acquire Sustainable Fashion Brand Everlane

MartechView Editors -
Shein has agreed to acquire Everlane, a deal that could reshape the future of sustainable fashion and global retail economics.
News

Sprinklr Buys ViralMoment to Read Video Like Text

MartechView Editors -
Sprinklr acquires ViralMoment's AI video intelligence to help brands decode TikTok, Reels, and YouTube — not just written customer feedback.
News

Kopa.ai Raises €2M to Give E-commerce Teams an AI Operator

MartechView Editors -
Kopa.ai lands €2M seed funding to build an agentic AI platform that runs e-commerce operations — from campaigns to inventory — autonomously.
News

ComplyAdvantage Speeds Up Payment Screening for Banks

MartechView Editors -
ComplyAdvantage moves its payment screening tool onto its AI-native Mesh platform, promising faster sanctions checks across bank, card, remittance and crypto rails.
News

SurveyMonkey Stays in the Fast Lane With Albon

MartechView Editors -
SurveyMonkey extends its Formula 1 partnership with Williams driver Alex Albon through the end of 2026, building on a campaign that drew 61 million impressions.
News

KERV.ai Expands Into Spanish-Language Streaming

MartechView Editors -
KERV.ai partners with Canela Media to deliver interactive, shoppable video advertising to Hispanic streaming audiences.
News

Quiq Launches Voice AI to Unify Enterprise Customer Experience

MartechView Editors -
Quiq's new Voice AI brings voice, messaging, and human agents into a single governed platform — as enterprises shift from AI pilots to full-scale customer experience deployment.
CX

E-commerce Doesn’t Have a Data Problem. It Has a Speed One.

Guru Hariharan -
CPG brands are drowning in data but losing ground to competitors who act on it faster. Agentic retail — AI that executes, not just analyzes — is becoming the new edge.
News

Typeform Launches Growth Flow to Turn Forms Into Action

MartechView Editors -
Typeform's new Growth Flow uses AI to transform every form submission into an automated customer workflow — from lead capture through conversion, in a single platform.
News

Nectar Members Can Now Spend Points at Merlin Attractions

MartechView Editors -
Nectar has partnered with Merlin Entertainments to let loyalty members spend — and double — their points at more than 20 UK attractions, including Alton Towers and LEGOLAND.
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