Customer Experience (CX)

TELUS Digital becomes a preferred implementation partner for ElevenAgents, bringing ElevenLabs' voice AI platform into enterprise customer experience.

Gucci will become the title partner of Alpine's Formula 1 team from 2027, racing as Gucci Racing Alpine in a new luxury sport collaboration.

Sprinklr launches LLM Insights, helping brands track visibility, sentiment, and competitive positioning in AI-generated search results.

Rodrigo Aviles on why CX is a mindset, not a department, what broke first at Hyundai, and the question no one in the audience ever asks, but should.

Sitecore has acquired Scrunch, adding AI search visibility and optimization tools to help brands improve their appearance in AI-generated answers.

Shein has agreed to acquire Everlane, a deal that could reshape the future of sustainable fashion and global retail economics.

Sprinklr acquires ViralMoment's AI video intelligence to help brands decode TikTok, Reels, and YouTube — not just written customer feedback.

Kopa.ai lands €2M seed funding to build an agentic AI platform that runs e-commerce operations — from campaigns to inventory — autonomously.

ComplyAdvantage moves its payment screening tool onto its AI-native Mesh platform, promising faster sanctions checks across bank, card, remittance and crypto rails.

SurveyMonkey extends its Formula 1 partnership with Williams driver Alex Albon through the end of 2026, building on a campaign that drew 61 million impressions.