TeleVox’s AI-powered virtual agent, Iris, secures a national agreement with Premier, extending its services to thousands of healthcare facilities across the US.
TeleVox, the industry-leading omnichannel patient relationship management platform provider, has been awarded a national group purchasing agreement for AI chatbots with Premier, Inc. The agreement allows Premier members, at their discretion, to take advantage of special pricing and terms pre-negotiated by Premier for TeleVox’s SMART Web, SMART Voice, and SMART SMS powered by Iris, the conversational AI virtual agent for healthcare.
“This agreement extends the reach of Iris, our industry-leading conversational AI platform, to thousands more hospitals and healthcare facilities around the country,” said Steve Ganjoo, Head of Channel Partnerships at TeleVox. “We welcome the opportunity to showcase to Premier members how Iris can ease the burden on healthcare staff and foster better relationships between providers and patients.”
Iris was introduced in 2023 as a new standard for conversational virtual assistants. With its advanced AI capabilities, Iris enables self-service opportunities, answers a wide range of inquiries without requiring custom content development, and connects the patient to appropriate staff via Chat if necessary. Iris stands out with its omni-channel experience across SMART Web, SMART Voice, and SMART SMS to meet patients where they are. Iris can be easily integrated with existing EHRs or deployed as a standalone solution, ensuring a seamless patient relationship management experience.
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Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 other providers and organizations to transform healthcare. With integrated data and analytics, collaboratives, supply chain solutions, consulting and other services, Premier enables better care and outcomes at a lower cost.
