Ai Recaps leverages over six billion minutes of Dialpad’s proprietary conversational data to provide precise, customized insights.
In partnership with T-Mobile, Dialpad, an Ai-Powered customer intelligence platform, announced the release of Ai Recaps and a three-year extension of the exclusive collaboration between the two companies.
Dialpad and Dialpad from T-Mobile business customers using Dialpad get new AI-enabled features, including Ai Recaps — delivered with 100% uptime service level agreements (SLAs) — on America’s most awarded 5G network. Ai Recaps is developed on Dialpad’s proprietary DialpadGPT— a large language model (LLM) specifically designed for business conversations. Ai Recaps leverages over six billion minutes of Dialpad’s proprietary conversational data to provide precise, customized insights.
“Ai Recaps isn’t just a feature; it’s a step toward making AI a tangible reality for businesses and the modern workforce,” said Craig Walker, CEO & Founder of Dialpad. “It revolutionizes professional interactions, ensuring every critical insight is captured with actionable summaries on every call and meeting. This collaboration clearly indicates our unwavering resolve to bring AI’s potential to life, continually innovating and refining our solutions to meet the dynamic needs of our customers.”
AI-Enabled Customer Communications
As Dialpad’s exclusive operating partner in the U.S., T-Mobile can offer business customers Dialpad’s full suite of AI-enabled benefits. With today’s general release comes an expansion of those benefits with new features, including:
- Auto-Save to CRM: Sales professionals can now seamlessly integrate summaries into customer relationship management records, helping keep track of interactions and reducing record-keeping time.
- Easy Sharing and Request to Share: Users can quickly share or request summaries for any call or meeting to better collaborate and prepare for improved interactions.
- Customizable Summaries: With Ai Recaps, customers can now customize their summary preferences, selecting bullet points or full sentences and adjusting the length to brief or detailed.
- Easy Read Transcripts: Call transcripts now automatically remove filler words with improved grammar and punctuation for enhanced readability.
- Scheduling Assistance: With context-based suggestions and follow-up actions, users can efficiently plan future events following a conversation.
“T-Mobile and Dialpad have been committed to bringing cutting-edge voice, video messaging and collaboration services to businesses in any industry,” said Mishka Dehghan, SVP, Strategy, Product, and Solutions Engineering, T-Mobile Business Group. “By bringing together T-Mobile’s leading 5G network and Dialpad’s new AI suite, we’re helping businesses work smarter and close deals faster through real-time insights from every customer interaction.”
