Kloud9 collaborates with Aprecomm to boost the UK broadband experience. AI-driven platform improves Wi-Fi, cuts costs and delivers happier customers.
Aprecomm, the intuitive network and customer experience platform provider, announced today that Kloud9, one of the fastest-growing alternative telecom service providers, will deploy its suite of AI-powered customer experience applications to enhance connectivity offerings for broadband customers throughout the UK. Kloud9 will begin deploying Aprecomm’s platform in September 2024.
Serving both residential and business subscribers, Aprecomm’s solution will help Kloud9 build on its mission to transform everyday connectivity into a seamless and enjoyable journey, enhancing how consumers live and work.
“We needed to select a partner who shares the same passion for customer experience which is the cornerstone of our offering and a key market differentiator”, commented Tom Henaghen, Operations Director, of Kloud9. “We now have the cloud-based tools needed to rapidly deploy, upgrade and optimize our services, while access to real-time network and application performance data will enable us to streamline our support approach, creating better experiences for subscribers and generating cost-efficiencies within our business.”
By using sophisticated artificial intelligence, including a unique quality of experience algorithm, Aprecomm is helping service providers pave the way to the intuitive zero-touch networks of the future by taking a self-optimizing and self-healing approach to WiFi customer experience. Its unique product portfolio is field-proven to increase subscriber satisfaction and reduce operational costs where service providers have seen several operational improvements[1] across 100% of their subscriber bases such as a 62% reduction in truck rolls, a 35% improvement in first-call resolutions and a 30% reduction in call resolution times.
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“We’re excited to partner with Kloud9 and bring our advanced AI products to help the dynamic and high-growth alt-net community challenge the status quo in the UK and Ireland,” said Pramod Gummaraj, Founder & CEO of Aprecomm. “Our mission is to help service providers build intuitive networks by providing software that understands and dynamically adapts to the unique needs of every broadband subscriber. We’re confident that Kloud9 will see an immediate benefit of increased WiFi performance and improvements in customer satisfaction, saving support costs, and reducing churn.”
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To mark its commitment to the market, Aprecomm has established an instance of its Software-as-a-Service (SaaS) cloud in the UK. The partnership with Kloud9 will also expand Aprecomm’s consumer premises (CPE) device ecosystem, of over 50 manufacturers and 180 individual models when its software is integrated into Kloud9’s Linksys gateway.
