ServiceNow and Microsoft join forces to orchestrate and govern AI agents across 365 and Now Platform, turning everyday work into secure, enterprise-grade automation.
ServiceNow and Microsoft, two of the technology sector’s most powerful enterprise software providers, announced a significant expansion of their strategic partnership on Monday. The collaboration is designed to tackle a critical challenge facing large corporations: safely managing and orchestrating the growing number of specialized A.I. agents used across their systems.
The partnership focuses on integrating ServiceNow’s workflow intelligence and governance tools with Microsoft Agent 365 and the wider Microsoft 365 ecosystem. By connecting A.I. agents and data across both platforms, the companies aim to establish a new standard for enterprise A.I. control, compliance, and measurable return on investment (ROI).
Uniting AI Across the Digital Workplace
The core of the initiative is enabling the seamless flow of data and actions between the two companies’ A.I. capabilities. This allows A.I. agents—autonomous programs that execute tasks—to work together safely across commonplace applications like Microsoft Teams, Outlook, and Word.
“ServiceNow is enabling a new era of autonomous workflows where the power of A.I. is multiplied using deterministic workflows,” said Jon Sigler, executive vice president of the A.I. Platform at ServiceNow. He emphasized that the collaboration is crucial for moving “from isolated A.I. experiences to enterprise-wide automation, delivering trust, control, and ROI.”
The integration aims to bring the power of A.I. teammates that understand both context and process into users’ everyday applications, helping employees summarize content, complete tasks, and trigger secure workflows.
Also Read: GenAI Search Is Rewriting the Shopper’s Playbook
Establishing the Control Tower
A major component of the partnership is the integration of ServiceNow’s AI Control Tower with Microsoft’s Foundry and Copilot Studio. This linkage provides a singular oversight mechanism for agents deployed on Microsoft platforms, ensuring consistent security and governance policies are applied across both environments.
Nirav Shah, Corporate Vice President of Microsoft 365, underscored the security focus. “Agent 365 gives organizations a simple, secure way to bring agents under control, extending the same infrastructure, apps, and protections they already trust for users,” he stated.
The AI Control Tower will use ServiceNow’s Configuration Management Database (CMDB) to unify cross-platform data, ensuring that A.I. agents operate with the most current, context-rich information while adhering to defined governance parameters. A dedicated Value Dashboard will also monitor A.I. adoption and performance to quantify business impact.
Also Read: Edition 3: Sharp Minds Decoding Tech’s Next Wave
Accelerating Development
The companies are also focused on speeding up software development. The ServiceNow Build Agent will now collaborate with GitHub using its Model Context Protocol (MCP) Server. This allows the ServiceNow agent to securely access GitHub issues and pull requests, automating repetitive coding tasks and improving developer focus without forcing a context switch.
This integration is viewed as a significant move toward creating sophisticated agentic systems that can collaborate across core business and code workflows, accelerating development while preserving enterprise-grade governance.
