The focus of Scala will be the creation of in-store consumer self-service and service automation platforms, specific to the retail, hospitality & QSR sectors.
Global digital solutions and retail media provider, STRATACACHE announced the debut of Scala Commerce, a retail technology-focused division of Scala, part of the STRATACACHE family of technology companies. Announced at NRF 2024: Retail’s Big Show, the focus of the Scala Commerce division – based in Dayton, Ohio – will be the creation of in-store consumer self-service and service automation platforms, specific to the retail, hospitality, and quick service restaurant (QSR) sectors.
Chris Riegel, CEO of STRATACACHE and Chairman of Scala, said,”Post pandemic, our customers still suffer from challenges with the cost, availability and reliability of labor in the retail and hospitality sector. The mission of Scala Commerce is to help consumers identify, select and transact better, with greater ease and more personalization in their retail interactions.”
Chris Riegel, CEO of STRATACACHE, said, “The evolving customer experience in retail, quick service restaurants and hospitality is a journey. Scala Commerce will leverage extensive 30+ year global experience helping customers have better, more connected experiences – in turn, more profitable for retailers – in the new frameworks of loyalty and concierge level services delivered by increasing automation in consumer services.”
