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Khushbu Raval

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Khushbu is a technology correspondent and a content strategist with a special foray into DataTech and MarTech. She has been a keen researcher in the tech domain and is responsible for strategizing the social media scripts to optimize the collateral creation process.
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Q&A with Vignesh Swaminathan, Vice President of Product, Stravito
People

How Conversational AI is Revolutionizing Market Research

Mavericks of Marketing: The Top 10 CMOs Shaping the Texas Business Landscape
People

The Top 10 CMOs Shaping the Texas Business Landscape

“Automation Is Not the Goal, It Is Just a Tool,” Says Olga Guseva
People

“Automation Is Not the Goal, It Is Just a Tool,” Says Olga Guseva

Revolutionizing Customer Service: AI, Skills, Design
People

Contact Centers Should Focus on Upskilling Agents for Tier 2 Roles

Interview with Andy Hermo, CCO at iSeatz
People

Leveraging Data and Innovation to Drive Loyalty in Travel

Understanding Composable Tech Stack
Martech

Understanding Composable Tech Stack

Q&A with Jeff Zotara, Chief Marketing Officer at Arrivia
People

Is Your Redemption Program Meeting Consumer Needs?

The Evolution of the Contact Center to Knowledge Center
Contact Center

The Evolution of the Contact Center to Knowledge Center

How Can Businesses Adapt to Changing Market Conditions?
Customer Service

How Can Businesses Adapt to Changing Market Conditions?

Moira Dorsey, Head of Qualtrics XM Institute
People

What Happens After a Bad Experience

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