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Martech
Adtech
Attribution
Campaign Orchestration
Customer Data Platform (CDP)
Email Marketing
Mobile and App Marketing
CX
Contact Center
Conversational AI
Customer Service
CX Metrics
Loyalty
Personalization and Privacy
People
Research
Playbooks
Reports
White Papers
What to Read Next
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Customer service
Tag: customer service
Customer Service
Vodafone’s Big Bet: Can Commercialized Shared Services Redefine Telco?
July 30, 2025
News
ServiceNow Powers Ferrari’s Real-Time Race Ops
July 10, 2025
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Amplitude Acquires Kraftful to Power AI Insights
July 10, 2025
News
Shein and Temu Hit by Tariffs, US Sales Drop
July 7, 2025
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Sephora Teams with Lyft for In-Store Beauty
July 3, 2025
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Is Intercom’s AI CX Score the End of CSAT?
May 23, 2025
News
Airbnb Adds Services, Experiences in App Refresh
May 16, 2025
News
Sprinklr Powers Aramex’s Global AI CX Transformation
May 13, 2025
News
Omilia and Bell Partner to Transform UK Customer Service
April 28, 2025
News
Amazon Tests AI Shopping and Health Chatbots
March 26, 2025
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