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Mindtickle enhances its products with AI

MartechView Editors -
The release includes an AI-based guided program creation for enablement programs Mindtickle released capabilities to streamline workflows for revenue organizations. These include artificial intelligence-guided program...
News

Deltapath revolutionizes CX in Cooperation with Zendesk, Inc

MartechView Editors -
Zendesk customers can now benefit from integrated telephony within their Zendesk Dashboard Deltapath, a Unified Communications (UC) company, announced the launch of its Deltapath Talk...
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Glia’s Digital Interaction Solutions available within Lumin’s Digital Banking Platform

MartechView Editors -
Glia's technologies are now integrated into Lumin's online banking platform. Glia, a provider of digital customer service, phone, and automated self-service on a single platform,...
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Softeon hosts First Customer Leadership Forum

MartechView Editors -
Softeon introduces its next-generation composability tools and warehouse management system solution updates  Softeon, a tier-1 warehouse management system (WMS) provider focused on optimizing warehouse and...
Customer Service

The Golden Ticket of Customer Service, Please

Kumar Gandharv -
Beyond serving as a means for customer support representatives to log calls, ticketing systems expedite call handling, reducing wait times for routing tickets to...
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Ada Introduces Generative Actions

MartechView Editors -
With Generative Actions, companies can build third-party integrations using plain language, without code, for automated responses to customer inquiries based on multiple sources of...
Customer Service

5 Best Practices for Ultimate CX

Ron Kaufman -
The ultimate goal is to consistently deliver extraordinary customer experiences that attract and retain loyal customers while driving business growth. Your customers have always been...
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