customer service

Typeform launches Research Flow, an AI-powered platform that combines surveys and interviews to deliver deeper insights in hours.

Rodrigo Aviles on why CX is a mindset, not a department, what broke first at Hyundai, and the question no one in the audience ever asks, but should.

Typeform's new Growth Flow uses AI to transform every form submission into an automated customer workflow — from lead capture through conversion, in a single platform.

Businesses across EMEA continue to invest in AI and CRM, yet customers remain on hold, repeat themselves, and leave dissatisfied. The issue lies not with the technology, but with the underlying systems supporting it.

The company's biggest update of the year focuses on one question enterprises are increasingly asking: Can we actually trust what our AI is doing?

TELUS Digital says it processed 2 trillion AI tokens in 2025, showcasing production-scale telecom AI at MWC 2026 with NVIDIA and F3 Networks.

Talkdesk launches Automation Flows and extends Autopilot to email, aiming to automate cross-system workflows and complex customer interactions.

A GetResponse survey finds most consumers believe brands value new customers more than loyal ones, despite retention spending rising.

ServiceNow expands its partnership with OpenAI to deliver agentic AI, speech-to-speech experiences, and faster enterprise automation at scale.

Mercuryo teams up with Visa to enable near real-time crypto-to-fiat off-ramps via Visa Direct, simplifying global access to funds.