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Tuesday, April 21, 2026
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customer service

Featured Posts

Is Your CRM Making Your Customer Service Worse?

Shakira Talbot -
Businesses across EMEA continue to invest in AI and CRM, yet customers remain on hold, repeat themselves, and leave dissatisfied. The issue lies not with the technology, but with the underlying systems supporting it.
News

Sprinklr’s Spring Release Puts AI Agents on Trial

MartechView Editors -
The company's biggest update of the year focuses on one question enterprises are increasingly asking: Can we actually trust what our AI is doing?
News

TELUS Digital Pushes Telecom AI Beyond Pilots

MartechView Editors -
TELUS Digital says it processed 2 trillion AI tokens in 2025, showcasing production-scale telecom AI at MWC 2026 with NVIDIA and F3 Networks.
News

Talkdesk Expands Agentic AI Across Channels

MartechView Editors -
Talkdesk launches Automation Flows and extends Autopilot to email, aiming to automate cross-system workflows and complex customer interactions.
News

Many Loyal Shoppers Feel Overlooked, Survey Says

MartechView Editors -
A GetResponse survey finds most consumers believe brands value new customers more than loyal ones, despite retention spending rising.
News

ServiceNow and OpenAI Deepen Enterprise AI Alliance

MartechView Editors -
ServiceNow expands its partnership with OpenAI to deliver agentic AI, speech-to-speech experiences, and faster enterprise automation at scale.
Other

Mercuryo Partners With Visa on Crypto Off-Ramping

MartechView Editors -
Mercuryo teams up with Visa to enable near real-time crypto-to-fiat off-ramps via Visa Direct, simplifying global access to funds.
News

MoEngage Raises $180M to Scale AI-Driven Engagement

MartechView Editors -
MoEngage extends its Series F to $280M as enterprises shift from legacy marketing clouds to AI-led customer engagement across marketing and product teams.
News

ServiceNow Closes $2.85B Moveworks Deal for Agentic AI

MartechView Editors -
ServiceNow completes its largest acquisition of Moveworks, integrating its AI Assistant and search with its workflow platform to automate 90% of employee requests.
People

Why ‘Customer-Centricity’ is the Wrong Question (and What Leaders Should Ask Instead)

Khushbu Raval -
Ron Kaufmann challenges the myth of customer-centricity, urging leaders to ask better questions about value, culture, and the future of service.
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