Veeva launched the Veeva Vault CRM Service Center, boosting customer-centricity for life sciences companies. It streamlines inside sales and contact centers.
Veeva Systems announced the Veeva Vault CRM Service Center for APAC’s inside sales, contact center, and hybrid reps. Supporting inbound and outbound engagement across channels, Vault CRM Service Center enables life sciences companies to eliminate siloed among customer-facing teams, delivering a streamlined, customer-centric experience. Service Center is part of Veeva Vault CRM Suite — along with Vault CRM for sales and Campaign Manager for marketing – all built from the ground up for life sciences on the Vault Platform.
More than 15 companies have already been live on Vault CRM since its release in April 2024 to all new customers. Veeva CRM migrations will begin for smaller customers later this year. Some larger customers are planning to start their migration programs in early 2025. The first large global top-20 biopharma is expected to complete its migration to Vault CRM by the end of 2025.
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Learn more about how life sciences companies can achieve commercial excellence through connected software, data, and processes at the Veeva APAC Commercial Summits in Asia Pacific. Life sciences industry professionals can register at https://www.veeva.com/ap/events/commercial-summit-asia-pacific/.
“Veeva Vault CRM, Service Center, and Campaign Manager form the core of the Veeva Vault CRM Suite, an industry-specific cloud application suite that combines sales, marketing, medical, and service to enable true customer centricity. With Veeva Open Data, customers can access high-quality reference data that works seamlessly in the CRM Suite to provide a better customer experience,” said Sudhir Kandarth, General Manager of Veeva APAC.
