ServiceAgent AI incorporates conversational AI that answers car dealerships’ and service centers’ phones with personalized messages.
Westlake-based Solera is partnering with STELLA Automotive AI to unveil ServiceAgent AI, a new solution that uses AI technology to alter automotive customer experience “by streamlining operational process and improving customer engagement.” Solera, provider of vehicle lifecycle management service, said ServiceAgent AI enables customer service teams to focus on providing an exceptional customer experience instead of mundane tasks, leading to increased dealership profitability.
“This new partnership between STELLA and Solera generates a powerful synergy, combining the cutting-edge technology of Stella AI with Solera’s top-notch end-to-end service offerings, all underpinned by a mutual commitment to providing unparalleled customer satisfaction,” Nicole Case, AVP of Global BPO Operations at Solera, said in a statement. “The introduction of Solera’s ServiceAgent AI represents a significant advancement in improving service efficiency and customer satisfaction for our clients.”
ServiceAgent features a digital voice assistant that enables it to handle multiple inbound service calls simultaneously, 24/7/365, providing “unmatched” customer accessibility, Solera said. It also lets customers easily book, change, cancel, and confirm service appointments, thanks to integration with the Service Scheduler or Dealer Management System, making the booking process more efficient and precise.
Partnering with STELLA, Solera said ServiceAgent AI incorporates conversational AI that answers car dealerships’ and service centers’ phones with personalized greetings and messages based on phone numbers. Solera said that ServiceAgent AI provides comprehensive insights into service appointment booking and management system performance and efficiency, enabling service teams to deliver exceptional customer support. The new service enhances the overall dealership experience by creating a more personalized and efficient service that provides comprehensive insights into call volumes, handling times, call outcomes, and customer satisfaction scores, Solera said.
