conversational AI

As AI voice agents handle millions of calls, businesses are replacing rigid phone menus with conversational systems that automate support and sales.

Quiq's new Voice AI brings voice, messaging, and human agents into a single governed platform — as enterprises shift from AI pilots to full-scale customer experience deployment.

Moving beyond simple chatbots, the new autonomous "full-stack" agent aims to handle everything from infrastructure provisioning to transaction processing.

Why the next generation of marketing systems is helping teams turn information into action — and why the best leaders are reframing the AI conversation entirely.

The tool, called AIR, lets Revolut's 13 million UK users manage spending, investments, and subscriptions through simple conversational prompts.

Phrase launches AI Translation Agent, real-time collaboration in Phrase Studio, and smarter integrations to speed global content workflows.

Blazeo Voice AI blends real-time conversational AI with live agents, delivering instant, empathetic, and scalable customer interactions across industries.

The 4th Annual Conversational AI & Customer Experience Summit Europe will take place in Munich, Germany, on November 5-6, 2025. Discover the latest in AI-driven engagement, chatbots, and generative AI innovations.

NiCE finalizes its acquisition of Cognigy, uniting two AI leaders to deliver smarter, faster, and seamless customer experiences through its CXone Mpower platform.

Gill Capital teams up with Google Cloud to launch gen AI-powered search and chat assistants, making product discovery seamless for H&M shoppers in SEA.